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Security Officer Jobs

Company

Courtyard Boston Cambridge
Address , Cambridge, 02139, Ma
Employment type FULL_TIME
Salary
Expires 2023-07-27
Posted at 10 months ago
Job Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:

The newly renovated Courtyard by Marriott, Boston-Cambridge is nestled on the banks of the historic Charles River, home of the Head of the Charles Regatta. With its unique location situated between prestigious Harvard University and M.I.T., the hotel offers 207 newly renovated rooms. A short walk puts you in Harvard and Central Square, where there are a variety of restaurants and night life to choose from.
Overview:
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations.
Responsibilities:
  • Provide escorts to persons carrying money, or other requests.
  • Maintain and review daily activity log.
  • Check ID of visitors/employees as necessary.
  • Assist outside agencies, as necessary, to maintain effective liaison.
  • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
  • Investigate assault complaints.
  • Check safety hazards.
  • Document all deliveries.
  • Monitor TV cameras, if applicable.
  • Access secured areas for authorized personnel.
  • Administer Heimlich Maneuver and or First Aid/CPR as necessary
  • Have knowledge of hotel and guestroom locking systems.
  • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
  • Challenge suspicious persons.
  • Respond to emergency situations, including medical, security, guest complaints, etc.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Use proper radio etiquette at all times.
  • Assist during medical emergencies.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Respond to altercations, and investigate.
  • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
  • Monitor employees as they enter and exit the building.
  • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
  • Complete Incident/Accident reports in a clear and concise manner.
  • Administer First Aid/CPR as necessary.
  • Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
  • Maintain confidentiality with respect to guest and employee incidents.
Qualifications:
  • Must be able to cross-train in other hotel related areas.
  • Perform other duties as requested by management.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Ability to climb and descend stairways and run.
  • Maintain a warm and friendly demeanor at all times.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to physically deter individuals who pose a threat to employee and/or guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Ability to stand during entire shift.
  • Flexible and long hours sometimes required.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.