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Security Officer - Belle Isle Nature Center

Company

Detroit Zoological Society
Address , Detroit, 48207, Mi
Employment type
Salary $16 an hour
Expires 2023-07-20
Posted at 1 year ago
Job Description
Security Officer - Belle Isle Nature Center
The Security Officer is responsible for performing or assisting with the following duties, access control, emergency response, crowd control, performing escorts and courtesy transports, criminal investigations, answering phones, writing reports, maintaining logs, performing inspections, investigations, dispatch and overseeing contract security personnel. This position will be located at the Belle Isle Nature Center in Detroit, MI.

The DZS Security Officer will support, both publicly and privately, the principles of the Detroit Zoological Society, maintain a professional manner when dealing with all constituencies, and always preserve a high level of confidentiality.

This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.
Principal Duties and Responsibilities
  • Must be willing to work at satellite campuses as needed
  • Complete safety checks of patrol areas to ensure safety equipment is compliant and in working order
  • Be observant and provide visible deterrent to crime and disruptions
  • Other duties as assigned
  • Ability to monitor and respond to multiple radio channels
  • Be a guest service centered officer that provides assistance to guests, staff, and volunteers in a courteous and professional manner
  • Must be willing to use a motorized vehicle during high traffic and/or stressful situations utilizing defensive driving techniques.
  • Respond to all emergencies, incidents, alarms, and/or situations as requested
  • Provide necessary first aid and/ or CPR if and when needed (Must be willing to be CPR/AED, First Aid, and Stop the Bleed trained)
  • Escalate emergency situations using Incident Command protocols and notify, assist, and direct external emergency personnel as needed
  • Enforce and comply with all Zoo policy and procedures
  • Provide assistance with crowd control and parking as needed
  • Perform foot and/or vehicle or bicycle patrol of facility
  • Investigate all incidents and create accurate and timely incident reports
  • Monitor access levels of staff and volunteers using CCTV and security analytic software
Qualifications
Education and Experience
  • No felony, drug related, child/spouse/animal abuse or theft convictions. Must pass the State of Michigan State Police Criminal Background check or equivalent from other states of residence.
  • High School Diploma or GED
Knowledge, Skills, and Abilities
  • Cooperative, professional demeanor
  • Accurate record keeping ability
  • Good oral and writing articulation skills
  • Good interpersonal skills
  • Must be a team player and worker who will work well with and support co-workers and supervisors
  • Excellent phone skills
  • Able to work varied hours and extended shifts
Preferred
  • Knowledge of the Incident Command System
  • Previous experience in a customer service position.
  • Previous experience in a security position.
  • Above average computer skills with knowledge of Microsoft Word, Excel and Access
  • CPR/AED Certification

Working Conditions
The regular work schedule will include weekends, evenings, early-mornings, and holidays. Work is performed in an environment that has a high volume of traffic, requires the ability to deal with stressful and sometimes abusive situations. The Security Officer will be required to work in rain, snow, and extremely hot and cold temperatures.
Physical Requirements
The individual will be required to stand and sit for extended periods of time; must be able to multitask. Must be able to walk or ride a bicycle for an entire shift while being exposed to extreme elements. The individual should be able to lift a minimum of 25 pounds. Bending, squatting, walking, and running will be required. The individual will be required to pass an entry level drug screen and may be subjected to periodic drug tests.

The individual must have the ability to perform the essential functions of the job satisfactorily with or without accommodations. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role.