Security Dispatcher Jobs

Our partner is looking for a Security Dispatcher in Bloomington, MN to ensure the safety and security of guests, tenants, and employees. The role involves receiving calls, relaying messages, handling requests for assistance, and operating electronic systems located inside Dispatch.
Responsibilities:

• Request assistance from local or federal law enforcement agencies when necessary.
• Utilize quick decision-making skills and sound judgment, adhering to security policies, procedures, and relevant statutes.
• Interpret, analyze, and anticipate the caller's situation to resolve problems effectively.
• Proactively search and scan the Closed Circuit TV system for routine issues, criminal activity, and suspicious behavior.
• Perform additional duties as assigned.
• Monitor alarm systems and respond to trouble signals according to procedure.
• Maintain the safety and cleanliness of the facility.
• Compile digital video and audio footage from generated reports.
• Maintain detailed, accurate, and complete logs and records.
• Answer guest questions and provide assistance as needed.
• Receive and respond to emergency and non-emergency calls, maintaining composure in high-stress situations.
• Enter, process, and retrieve computerized data as requested.
• Ensure regular, reliable, and consistent attendance.
• Promptly answer incoming radio and telephone calls, prioritize requests for assistance, and dispatch appropriate personnel following established procedures.

Requirements

• No record of conviction for crimes against persons or property
• Strong typing skills with speed and accuracy
• Excellent communication skills, including clear speech, effective listening, and written proficiency
• Ability to follow instructions, establish priorities, and multitask in a fast-paced environment
• High aptitude for computers and technological systems
• High school diploma or equivalent (post-secondary education preferred)
• Minimum age requirement: 18 years old
• Strong problem-solving and decision-making abilities, able to think quickly in high-pressure situations
• Exceptional customer service skills
• Six months of prior public safety/security dispatching experience or equivalent education preferred
• Willingness to work variable shifts, including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Reach at or below shoulder level, infrequently, 10% of time
• Handle larger items such as boxes or packages, infrequently, 10% of time
• Reach at or above shoulder level, infrequently, 5% of time
• Perform repetitive motion (using keyboard), frequently, 90% of time
• Stand and move, occasionally, 20% of time
• Stoop/Squat, infrequently, 10% of time
• Kneel and bend, infrequently, 5% of time
• Lift/Carry up to 30 lbs, infrequently, 5% of time
• Visually monitor computer and CCTV screens, frequently, 90% of the time
• Lifting/carry up to 10 pounds, infrequently, 5% of time
• Sitting, frequently, 90% of time

Benefits

• $19.24+ an hour based on experience
• $1,500 sign-on bonus