Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a dynamic individual for Front Desk Agent.

An individual who shares our passion for achieving service excellence and infuses enthusiasm into everything he/she does !

What are we looking for and what can you bring to the table?

• We’re for looking for a genuine caring and compassionate individual with a passion for hospitality that possess integrity and accountability.

• An individual who let’s their personality shine through and can be themselves.
• They feel empower ed to make the best decisions for the guest to create an experience and truly connect with them.
• 2 + years of service industry experience prefera bly in a luxury hospitality env ironment
• They lead with inspiration supporting and encouraging their fellow employees so that they can achieve success together.
• Ability to work evenings, weekends and Holidays.

What would my job responsibilities be?

Using your genuine and authentic personality you will be checking in guests . Understanding people’s situations and feelings and taking actions to make it the best experience ever.

• Is a brave problem solver in all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc..
• Checks out guest at end of stay. Ascertains guest satisfaction, with full awareness and compassion of any issues during the stay.

• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Mobile Position requiring movement behind the desk and within the hotel.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• A committed team player
• Continuous standing for entire shift.

• Spa Discounts
• Complimentary stays at Four Seasons over 115 locations worldwide (subject to availability)
• A culture that breeds success, and rewards it in many different ways
• Free employee meals prepared by the culinary team
• 401(k) Retirement Plan
• Excellent Training & Development
• Food & Beverage discounts
• Complimentary employee parking
• Competitive Salary

" US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."