Scheduling Coordinator - Wound Care (M-F From 8Am To 4:30Pm)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The responsibilities listed below are representative of the position and are not all-inclusive.

• Demonstrates a commitment to the mission of Swedish Hospital and the Swedish Medical Group by demonstrating a customer service orientation and adheres to all responsibilities and standards of the hospital and Medical Group.

1. Follows the AIDET model by consistently demonstrating professional and customer service focused behavior at all times, including manner of communication, responsibility and appearance.

2. Answers incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.

3. Accurately, appropriately and efficiently schedules appointments for multiple providers within the Wound Care Clinic and adheres to specific department guidelines and protocols, ensuring service excellence at all times.

4. Responsible for entering appropriate diagnoses and ICD-10 codes in compliance with Local Medical Review Policies.

5. Gathers complete and accurate patient type, demographic and billing information. Pre-registers patients in a timely and efficient manner.

6. Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.

7. Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary.

8. Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.

9. Attends meetings regarding community, hospital and SCMG events and classes.

10. Responsible for generating reports/letters in an accurate, efficient and timely manner.

11. Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.

12. Performs other duties as requested by the Practice Manager.

ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION

• Ability to View Patient's Record
• Financial information
• Patient Name and Demographic information

NOTE: Computer system access is assigned based on Manager’s access level request and on the minimum necessary as described in this job description. Approval for level of access is given by the system administrator or Manager of the department that has ownership of system/module. See Computer system Access controls policy.

PATIENT CARE/AGE SPECIFIC RESPONSIBILITIES AND QUALIFICATIONS

Not applicable

QUALIFICATION/BASIC JOB REQUIREMENTS

Education & Experience

• High School graduate; prefer two or more years of health related college course work.
• Preferred one year experience in hospital admissions, hospital department scheduling, or in physician office scheduling.

Knowledge & Skills

• Epic experience a plus.
• Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands
• Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
• Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.
• Keyboarding at 45wpm.
• Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
• Ability to interact positively and effectively with multiple departments.
• Basic knowledge of medical terminology, anatomy & physiology and coding.
• Excellent phone voice – proper grammar, diction
• Knowledge of clinical office or department general policies and practices.
• Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.

LICENSE/CERTIFICATION

N/A

INTERNAL AND EXTERNAL CONTACT

• Patients and patient family members
• Physicians and Physicians Office Staff
• Swedish Medical Group employees
• Switchboard staff
• Ancillary departments
• Medical Records

ENVIRONMENT

• 60% sitting
• 20% walking
• Ability to safely lift and move up to 50 pounds
• 20% standing

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel to classify.

Preferred

Preferred

Required

Preferred

Preferred