Sc Customer Service Sr Coordinator - Gatorade To Dsd

Overview

Responsibilities

• Maintain Order Accuracy
• Manage order execution for aging inventory by obtaining customer acceptance and working with DCs to ship aging lot code against the
• Address new innovations in a cross functional team (in conjunction with demand planners/supply planners/ and Brands).
• Notify customers of the outcome of research and decision i.e., new product delivery date (diversion), delivery delays and provide support for building incomplete orders into full truck loads.
• Handle all Inbound Calls
• Divert orders to other sourcing locations, when necessary, via coordinating with PBA analysts, DCs and Freight Management
• Partner with the Supply Planners
• Manage Product Supply, research and decide if product unavailability requires holding or diverting the entire order
• Execute Back Order Elimination efforts according to policy and provide support for Postponed Replenishment efforts.
• Clear incomplete orders from SAP to keep loads moving
• Issue Credits/Debits
• Serve as mentor for all new team members
• Track all late open orders, work with DCs on recovery, update Order Comments and communicate to customers so they are informed.
• Improve communication around product availability to fill as many orders as completely as possible.
• Coordinate all Quality Issues for product returns

• The expected compensation range for this position is between $55,400 -$83,150 based on a full-time schedule
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
• Location, confirmed job-related skills and experience will be considered in setting actual starting salary

Qualifications

• SAP experience preferred
• BA Strongly preferred but would consider equivalent work experience
• Microsoft Office proficient (Excel, Word, Outlook)
• Strong organization skills, detail-oriented and ability to multitask and prioritize
• Ability to develop and maintain effective internal/external relations
• Excellent communication skills, both oral and written

EEO Statement