Salesforce Technical Delivery Manager

Job Responsibilities:

• Demonstrates strong organizational and influencing skills.
• Promotes continuous improvement within the team, consistently tracking and following up on retrospective items.
• Identifies opportunities & time for the team to improve overall quality of their product and deliverables.
• Ensures the teams commit to definition of done at each required level.
• Accountable for continuous improvement, self-organization, and high performance.
• Communicates clearly to engage and energize the team around the agile mindset.
• Builds and applies useful metrics to support team’s and decisions.
• Promotes collective ownership of backlog/project item completion and related goals.
• Guides the team to maintain definition of complete and actionable backlog items with clear acceptance criteria and quality assurance.
• Guide the teams during appropriate team ceremonies.
• Coaches the team to effectively meet commitments.
• Facilitates discussion of team conflicts toward resolution through examination of alternative approaches.
• Proactively grows skills, knowledge, and mastery of agile methodologies.
• Assists team in maintaining data integrity, completeness, and accuracy in tools for work tracking and reporting, used to efficiently complete tasks.
• Shields teams from external interferences that can jeopardize iteration/project goals.
• Applies agile principles, values, and techniques by fostering deeper understanding of agile roles and responsibilities within agile team and waterfall projects.
• Leads by example to foster and maintain high team performance.
• Monitors team activities and guides team towards meeting commitments.
• Driving the productive efforts of agile teams and/or waterfall projects through facilitating continuous improvement, removing impediments, and guiding the team through commitments using agile/lean & scrum techniques, principles, and values.
• Keeps team members engaged, involved, and informed.
• Understanding Project Management tools such as ServiceNow, MS Project, Azure, JIRA, and collaboration tools.
• Measures and reports on team improvements based on process integration of iterative delivery.
• Encourages team to set high quality standards and promotes technical excellence across the team.

Preferred Qualifications:

• Experience-affecting change in organizations working towards agile adoption
• 4+ Years of relevant experience
• Bachelor Degree
• Experience working with agile software development teams and managing project deadlines
• Waterfall and Hybrid project experience

Certification(s) Preferred

• Project Management Professional (PMP) or Certified Scrum Master (CSM)