Sales Support Representative Jobs

Role Summary:

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Flowserve offers highly competitive pay, annual bonus, comprehensive benefits on day 1 of employment, generous paid vacation time, paid holidays, pension plan, 401(k) and many other excellent benefits.

Responsibilities & Requirements:

• Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
• Proficiency in Microsoft Office package.
• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
• Receive in and compile weekly sales reports.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Generate high quality, on time, value priced proposals to facilitate order fulfilment.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Customer focused with a results-driven mindset.
• Other duties as assigned.
• Support 30 day/ quarterly sales forecast and monthly outlook processes.
• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.

Preferred Experience / Skills:

• Experience in Sales Force.
• Industry experience related to pumps/rotating equipment.
• Experience in pricing, contract review and ERP administration.
• Experience with customer relationship management in the power generation and utility industries.
• BS or BA Degree in relevant field and / or 0-2 years relevant experience

Base pay range for this position:

27.56 - 34.45 - 41.34 USD Hourly

Req ID : R-5113

Job Family Group : Sales

Job Family : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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