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Sales & Service Representative (Universal Banker)

Company

First Citizens Bank.
Address , Westminster, 80234, Co
Employment type
Salary $17.01 - $27.64 an hour
Expires 2023-06-29
Posted at 1 year ago
Job Description
Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:
  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Agility: Able to process information and move quickly through problem resolution
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology
  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Processing transactions accurately and efficiently
  • Providing assistance with account servicing needs
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
  • Engaging customers in conversation to understand their banking needs and preferences
The base pay for this position is relative to your experience but the range is generally $17.01 to $27.64 per hour. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits.

Qualifications
  • High School Diploma or GED and 6 months customer service experience
  • Preferred Area of Experience: Sales and/or Retail Banking