Sales & Customer Service Associate Part-Time

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Fairfield. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Fairfield franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you

• Establish relationships with members and guests to grow and retain a client base.
• Help clients understand the benefits of regular massage, skin care and stretch.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• Access to Dental, Accident, Short-Term Disability and Critical Illness Insurance Plans
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Retail Discounts, Contests and Incentives
• Supporters of total body care with a general knowledge of massage and skin care services.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• A healthy compensation plan that rewards your hard work with a competitive hourly rate based on previous work experience as well as a monthly membership bonus based upon achieving the clinic goals.
• Driving member retention through outreach via phone and email to current members.
• Paid Time Off - an average of $300 to $500 annually
• Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Tele doc- Telemedicine
• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Training to help you grow and refine your sales and customer service skills.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Benefits that help you take care of you including
• A safe work environment with serious infection prevention protocols in place, including Beyond Guardian Air sanitation units in every room. These units have been proven to neutralize over 99.9% of airborne SARS-CoV-2 within 3 minutes. The most powerful systems known to man!
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Employee Membership/ Free and Discounted Services
• Employee Wellness and Assistance Program
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.