Sales Coordinator Jobs

Primary Purpose
The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support that would enable the property sales and event managers to focus on revenue generating activities.
Work Performed
The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

• Maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.
• Participate in Sales Department meetings.
• Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols;
• Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings;
• In support of the property sales team the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence;
• The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces;
• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed;
• Provide additional administrative assistance as directed.
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers;
• Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system, as needed;
• Any and all other work as required to complete the primary purpose of the position.
• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes;

Qualifications
Required Prior Experience:
Minimum one (1) year of experience in customer service or clerical experience.
Preferred Prior Experience
Prior hotel sales office experience, particularly working in a fast-paced environment.
Required Education
High School diploma or equivalent
Preferred Education
Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Required Technology
Proficient in Microsoft Office
Preferred Technology
Experience with Sales System (Delphi.fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc.)
Travel
Less than 5% travel requirement.
Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.
Physical
Up to 8+ hours sitting at a desk and computer work.
Other
Excellent written and oral communication skills. Ability to effectively multi-task.
Competencies

• ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

• CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• LISTENING

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, experience, certifications and geographic location.