Sales Associate - Retail

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.
• Entertaining guests to create “Raving Fans”.
• Directing guests to areas/restrooms.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Handling cash and other forms of payment.
• Demonstrating impeccable product knowledge.
• Creating memorable experiences.
• Maintaining proper cash drawer balances.
• Displaying Retail product – through HRC’s visual display standards.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Answering questions - accurately and politely.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining proper product stock levels – through retail pulls & inventories.
• Assuring the complete satisfaction of each and every guest.
• Maintaining a clean and organized store.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Skills

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Remaining calm in a hectic, fast-paced atmosphere.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to turn or twist body parts in a circular motion.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to travel via auto or airplane for long periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

Additional Requirements

• Recycling products, where possible.
• Practicing all general safety & sanitation standards.
• Following all uniform guidelines.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Maintaining a well-groomed appearance (“having a plan”).

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Basic Functions of the LIVE Stagehand include

• Troubleshoot technical issues, instantly pinpointing faults and remedies during an event under Audio, Video and Lighting
• Assist in the set up and configuration of all systems with regards to Audio, Video and Lighting
• Support, maintain and administer key applications and hardware

Required Compentencis

• Knowledge of lighting desk, programming of moving light fixtures
• Knowledge of L’Acoustics KUDO line array and BSS Omnidrive speaker management
• Video systems and formats, BETA, DVD, DVCAM, DV
• Projector systems Front, Rear, with VGA, DVI, RGBHV connections
• Video knowledge of TV One Mixer, Panasonic MX-50 mixer
• Switchers/Scalers/Converters Data/Video switchers and scalers, Matrix
• Knowledge of all Mics, types, kinds and methods of operation
• Audio consoles, FOH, Monitor consoles (Digital and Analog)
• Routing and interfacing throughout venue
• Conventional and intelligent lighting

Specific Responsibilities

• Assures the complete satisfaction of each and every guest
• Perform daily preshow walkthroughs to ensure the venue is organized, clean and safe
• Develop and maintain positive working relationships with the entire Hard Rock team, clients and guests

Job Requirements Include

• Following all uniform guidelines
• Remaining calm in a hectic, fast-paced atmosphere
• Able to lift up to 50-pounds
• Recycling products, where possible
• Standing or walking on the floor, for up to 8+ hours
• Maintaining HRC’s 5 core Values and Mission Statement
• Performing duties which require bending & reaching
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Maintaining a well-groomed appearance (“having a plan”)
• Practicing all safety & sanitation standards
• Displaying a positive and outwardly friendly attitude toward guests and co-workers – never allowing personal life or outside influences to dictate attitude

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.
• Handling cash and other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Answering questions - accurately and politely.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining proper product stock levels - through retail pulls & inventories.
• Maintaining a clean and organized store.
• Maintaining proper cash drawer balances.
• Answering the phone.
• Demonstrating impeccable product knowledge.
• Directing guests to areas/restrooms.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Displaying Retail product - through HRC’s visual display 4840