Revenue Optimization Specialist (Hotels) - Los Angeles

Best if located in the Los Angeles area - The Revenue Optimization Specialist (Hopper Hotels) will be responsible for the day to day operational management of Hopper’s fast growing portfolio of hotel partners. You will support a portfolio of existing partners and be accountable for their growth. You will build account plans, communicate performance data, understand the connectivity landscape available to Hopper and its hotel partners and help optimize performance for your partners.
This role requires a naturally curious individual who is prepared to identify, analyze and solve a variety of challenges across a broad portfolio and use data to determine where to prioritize. You will be required to support the evolving needs of a fast-growing team and the right candidate will enjoy working with partners, digging into data and collaborating with internal teams.
In this position you will

• Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels
• Own and develop the day to day relationships with your hotel partners and support the Hotel Supply Market Management team
• Understand pricing and availability metrics and ensure your partners are taking their fair share of sales
• Work with Market Management to negotiate ad hoc promotions, marketing funds and discounts from your partners
• Create partner specific account development plans and reporting
• Build high touch, consultative and strong relationships with our hotels through regular and open communications
• Track hotel performance and interactions within SalesForce
• Take a proactive approach on customer success items and problem solving
• Deliver quantitative results, business understanding and strategic insights to partners
• Support a broad book of hotel business and be targeted on boosting your portfolio’s performance within the Hopper distribution channels
• Share ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information

A strong candidate will demonstrate

• A “can-do” mindset and enthusiasm to own a series of varied problems
• Solid understanding of the business processes and their impact on the end consumer
• A preference for action, testing and reporting on all project performance
• Proven ability to communicate across a large portfolio of hotel partners
• A natural curiosity and ability to answer hard questions with data
• Thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business
• 1-2 years of relevant work experience in the hospitality or relevant industry
• The ability to work with minimal guidance, be proactive and to handle ambiguity and the challenge of quickly evolving goals
• A natural ability to communicate and influence internal and external stakeholders

Nice to have

• A background with online travel agencies or hotels revenue management teams
• Experience with Salesforce or similar CRM
• Knowledge of SQL, Tableau or similar data visualization tools

Compensation & Benefits

• Well-funded and proven startup with large ambitions, competitive salary and sales incentive plan (Base salary range $50-65K based on experience)
• $300 one-time work from home stipend
• Unlimited PTO Access to a 401k
• Home working environment
• 100% employer paid medical, dental, vision, disability and life insurance plans

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More About Hopper
At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded nearly 80 million times and continues to gain market share globally.
Here are just a few stats that demonstrate the company’s recent growth:

• The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper’s total app revenue.
• Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.
• Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory. As its first Hopper Cloud partnership,
• Recognized as one of the world’s most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 80 million times and continues to have millions of new installs each month.
• Hopper has raised over $700 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.
• Hopper sold around $4 billion in travel and travel fintech in 2022, up nearly 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year.

Come take off with us!