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Return Material Quality Technician

Company

Daimler Truck North America
Address , Detroit, Mi
Employment type FULL_TIME
Salary $56,000 - $71,500 a year
Expires 2023-06-10
Posted at 1 year ago
Job Description
Inside the Role
Processes product returns including opening and examining customer returns, preparing documentation and entering data into warranty system. Provides support for rapid problem solving as it relates to failed components. Monitors quality for Detroit products and provides feedback through the warranty system and cross functional teams. Initiate vendor recovery and corrective action through collaboration. Maintains minimum cycle time for material processing.
We Take Care of Our Team
Position offers a starting salary range of $56,000- $71,500
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTNA
  • Provide assistance to problem solving teams in identifying failure modes and providing root cause analysis.
  • Preparation and timely submissions of warranty inspection triage reports.
  • Maintain a work area that is within the TOS guidelines.
  • Perform engine tear down and inspection as needed.
  • Assist in developing technical component warranty evaluation documentation consistent with service and warranty documentation.
  • Assist in providing technical analysis and coordination for onsite joint inspections with the component supplier.
  • Attend meetings, as required, to assist in gathering information, reporting findings and assist in the decision making process concerning warranty claims issues.
  • Interface with internal departments, repair facilities and suppliers to gather information, report findings and develop documentation as needed.
  • Establish a strong working relationships with all members of the problem solving teams.
  • Process returned warranty material and provide material disposition & analysis.
  • Determine test and equipment needs for the return material area.
Knowledge You Should Bring
  • Strong written and verbal communication, as well as strong interpersonal and computer skills are required
  • Ability to understand and communicate diesel engine components functions including proper usage and basic failure analysis is required.
  • Requires 3 years of relevant experience or AA degree + 1 year of relevant experience
  • Strong mechanical aptitude, understanding of truck or automotive technology, product knowledge and working knowledge of PC-based software is required
  • Must to able to lift 50lbs
  • Must be well organized, detail and process oriented, have a high degree of initiative and the highest degree of integrity
Exceptional Candidates Might Have
  • May assist with determining appropriate approaches for new projects
  • Works independently with limited degree of oversight within defined processes and procedures
  • Requires proficiency in a range of technical processes and procedures as required of the role
  • Acts as an informal resource for colleagues with less experience
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
  • Detroit, MI
How We Collaborate
To continue building a great place to work for all, we are committed to a culture that creates flexibility and encourages a supportive working environment that achieves the needs of our business and employees.
Schedule Type:
  • On-site
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
  • Applicants must be legally authorized to work permanently in the U.S. at the time of application.
  • Final candidate must successfully complete a pre-employment drug screen and criminal background check
  • Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.
  • EEO/Minorities/Females/Disabled/Veterans.
Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.