Retail Service Representative Jobs

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Summary

We are looking to add a Customer Service Representative (RSR II) to our Renewal by Andersen team in Glenview, Illinois. The focus is on providing customer service, accounts receivables and accounts payable services. Analyze customer information, identify, and recommend actions. Process orders/requests etc.

Primary Responsibilities

• Administers programs, e.g. customer referral program
• Creates packets or other materials as required for sales fulfillment process
• May train others in office and customer service processes
• May create purchase orders, process payments or process receipts
• Identifies and implements ways to improve overall level of service.
• Schedules appointments with homeowners
• Ensures customer management system is updated appropriately.
• Responds to customer (homeowner)/delivery partner requests/inquiries.
• Processes complex orders/requests, with 100% accuracy from intake to filing
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Prepares customer correspondence
• Clarifies, diagnoses, and resolves customer order issues

Qualifications And Skills

• High school diploma or equivalent plus 2-4 years work experience to include order processing work.
• Able to determine customer needs and assist in resolving issues for assigned area.
• Strong phone etiquette & verbal skills to facilitate problem resolution
• Demonstrated word processing, spreadsheet and general computer skills.
• Intermediate writing skills

NICE-TO-HAVE QUALIFICATIONS (3-5 Bullets Maximum Recommended):

CULTURE AND BENEFITS:

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus PTO
• 401(k) plan & contributions
• Nationwide career opportunities
• Professional development and tuition reimbursement opportunities
• Health Savings Account contributions
• Charity contributions

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

• 2020 Andersen brand surveys of U.S. contractors, builders & architects
• 2020 Andersen Brand Survey of U.S. homeowners

In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

#MOGUL

Posting City:

Glenview, IL