Retail Sales Associate - Drinks & Snacks

It is the primary responsibility of the Retail Sales Associate, under the direction of Store Management, to provide exceptional guest service, utilize Selling Skills guidelines and provide a comfortable shopping environment. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Promotes and maintains the highest level of guest service while anticipating and assessing guests' needs, including asking questions of guests to better understand their needs and finding items to meet their requests.
• Previous cash handling experience in a customer service environment.
• Follows cash handling and cage procedures in accordance with department and property guidelines.
• Assists in preparation of physical inventory or cycle counts.
• Consistent active up-selling for all product categories by using Selling Skills training techniques and increasing Units Per Transactions (UPT) and Average Dollar Sales (ADS).
• Able to effectively communicate in English, in both written and oral forms.
• Demonstrates and maintains knowledge of merchandise in the stores to make product recommendation that meets customer’s needs as to achieve individual and store selling goals.
• High school diploma or equivalent.
• Previous experience in a similar retail setting.
• Performs all other job-related duties as requested.
• Responds effectively to guest inquiries related to the property the amenities and while providing excellent service.
• Works in various retail outlets based on business and/or staffing needs.
• Ensure high levels of customer satisfaction through excellent sales service, from greeting through closing the sale.
• Resolves guest complaints within scope of authority and notifies management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Reinforces customer’s selection. Invite customers back and thank them by name at every interaction.
• Maintains floor standards and visual guidelines to ensure tidy appearance of sales floor.
• Reports discrepancies, guest needs, and other issues to store management while protecting company assets at all times.
• Greets all guests in a timely and engaging manner creating a warm and friendly environment.
• Professional appearance and demeanor.
• Model and consistently follow all company and department established policies and procedures.