Retail Operations Associate Jobs

202309966

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

ROLE RESPONSIBILITIES:

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Perform other tasks as assigned by management.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Decision-Quality/Decision-Making Abilities
• Ensures Accountability
• Action-Oriented
• Customer-Focus
• Collaborative
• Instills Trust

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred
• Prior retail sales, operations, maintenance, or customer-focused experience preferred