Residential Services Coordinator Jobs

Description:
This position is located in Evanston, Illinois.
The Residential Services Coordinator maintains a well-functioning, supportive, and compassionate residential environment for survivors of domestic violence living in emergency shelter or long-term housing. This position coordinates the daily operations of the YWCA emergency shelter and long-term housing facilities and contributes to the comprehensive array of supports provided by YWCA Evanston/North Shore with a deep commitment to creating a warm, welcoming, and trauma-informed space for all.
The position is responsible for daily implementation of program strategies and community-building residential programming and contributes recommendations to policies, priorities, and program procedures. This position is highly focused on supporting program participants and residential staff and volunteers. The Residential Services Coordinator is a self-directed individual who embraces the opportunity to build capacity in staff and volunteers that contributes to supporting a well-run, supportive living space.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Resident and Tenant Support (40%)

• Helps develop and implement consistent community-building programs and activities for shelter and long-term housing residents that build trust and create opportunities for fun.
• Builds positive, supportive relationships with residents and tenants, assists residents and tenants with problem-solving and conflict resolution, and offers a listening ear to foster a friendly, caring environment.
• Ensures the full, accurate, and timely use of the online case management system by Residential Specialists to support the timely communication of critical information for review and action by the counseling staff.
• Assists in collecting program evaluation data from residents and tenants and reviewing with department leadership to identify areas for program growth.
• Coordinates and facilitates regularly scheduled resident and tenant meetings to plan, problem solve, share information, and empower residents to meaningfully contribute to their living environment. Facilitates Bridges resident advisory council and encourages resident-informed plans for community building activities.
• Ensures all residential processes, protocols, and rules are implemented by residential staff in a consistent and compassionate manner.
• Attends case management and Bridges meetings and collaborates with the domestic violence team to ensure coordinated service delivery for all residential clients.
• Facilitates opportunities for resident input on relevant issues that result in residents feeling valued, considered, and cared for as members of the shelter and Bridges communities.
• Assists in developing and implementing strategies in collaboration with the counseling team to ensure a positive, warm, and welcoming living environment for a diverse array of residents and tenants.
• Reviews client documentation daily to ensure proper support and follow-up for residents.

Program Coordination (25%)

• Regularly monitors residential security systems to ensure they are working properly, reporting issues in a timely manner as they arise, and reviewing footage related to any incidents in an expeditious manner and reporting according to protocol.
• Creates and maintains scheduling and staffing of the 24-Hour Crisis Line and ensures staff are fully trained, engaging with callers in accordance with agency protocol, and regularly coordinates with the DV Team to ensure smooth operation of the 24-Hour Crisis Line.
• Assists with the timely sorting and organizing of all in-kind donations and maintains organized and secured storage areas and timely distribution of items to residents.
• Maintains a high-quality living and working environment for residential programs through the consistent implementation of facility inspection policies and processes, including but not limited to regularly viewing common spaces and resident rooms to ensure basic standards of safety, hygiene, and timely reporting of preventative work orders.
• Submits all required monthly reports for all programs to the leadership team.

Staff Supervision (20%)

• Develops, motivates, and maintains a highly functioning team that demonstrates positive morale and adheres to high standards of service delivery.
• Stays current with agency technology and its proper usage including, but not limited to, taking the initiative to seek out personal training opportunities, training direct reports on proper usage, and ensuring staff maximizes their efficiency with the use of available technology.
• Ensures new hires are on-boarded in accordance with agency policies and procedures, including but not limited to developing, reviewing, and submitting new-hire work plans for those working 20 hours or more per week, and training on agency operations, policies, procedures, and job responsibilities.
• Ensuring all staff who are regularly scheduled to work 20 or more hours a week receive a timely annual appraisal within 2 months of their anniversary date.
• Acts as primary liaison between leadership and direct reports and ensures timely, thorough, and effective organizational communication so staff feel informed and aware of organizational policies, practices, and procedures, and growth. Effectively advocates for staff by regularly soliciting staff input and representing staff needs and interest to agency leadership.
• Hires a diverse staff in accordance with agency policies and procedures and submits timely, accurate, and completed hiring paperwork.
• Ensures all staff understand and adhere to all policies in the Employee Handbook.
• Oversees the workflow and productivity of staff including, but not limited to, maintaining accurate work schedules, reviewing and approving timesheets and activity reports in a timely manner, setting and regularly reviewing professional goals, expectations, and accomplishments.
• Develops staff capacity and morale by providing regular supervision and effective coaching including but not limited to meeting individually with staff working 20 hours or more a week at least twice a month and providing consistent and timely feedback to those working less than 20 hours a week as determined by performance needs, recognizing and recording staff accomplishments and disciplinary issues.

Volunteer Coordination (5%)

• Creates a fun and supportive environment and supervises day-to-day volunteer work and activities for residential programs and provides information as requested to the volunteer coordinator.
• Works in collaboration with the Residential Operations Manager to assist in coordinating shelter and Bridges volunteer projects.
• Collaborates with the Residential Operations Manager to increase opportunities for volunteers in residential programs.

ADDITIONAL DUTIES (10%)

• Attends staff training and participates in agency committees.
• Performs other duties as assigned by management.
• Pursues professional development.
• Understands and adheres to all YWCA Evanston/North Shore procedures and policies as well as YWCA Employee Handbook.
• As needed, prepare group meals for shelter residents.
• Provides emergency back-up staffing on the 24-Hour Crisis Line and shelter as needed.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.Requirements:
MINIMUM QUALIFICATIONS
Education: High School Diploma or equivalent.
Experience and/or Training:

• At least two years' experience working in a residential facility.
• Experience supervising staff or volunteers.
• Experience working with survivors of trauma.

Licenses/Certificates:

• Acquisition of the Certified Domestic Violence Professional credential within 12 months of employment
• First Aid/CPR within 6 months of employment
• ServSafe Food Protection Managers Certification within 3 months of employment
• Successful completion of the Illinois 40-Hour Domestic Violence Training Certificate within 3 months of employment

Technology/Equipment:

• Intermediate proficiency in the Microsoft Office Suite

PREFERRED QUALIFICATIONS
Education: Bachelor's degree in social work, psychology, human services, or nonprofit administration
Experience and/or Training:

• Experience supervising staff, including assisting in hiring and coordinating training and providing ongoing support.
• Experience coordinating the services of a 24-hour crisis line.
• At least four years' experience working in an emergency shelter for survivors of trauma or domestic violence with increased responsibility in setting up practices that build community, consistently solicit resident input, resolve tenant conflicts, and coordinating programs.
• Experiencing coordinating the efforts of volunteers to successfully contribute to shelter services.

Licenses/Certificates:

• Illinois 40-Hour Domestic Violence Training Certificate
• Certified Domestic Violence Professional certification
• Valid driver's license and proof of auto insurance
• ServSafe Food Protection Managers Certification

Technology/Equipment:

• Access to reliable, personal auto for business use
• Intermediate proficiency with online case management systems, specifically Salesforce.

PHYSICAL AND MENTAL DEMANDS
Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%).

• Frequently required to push, pull, lift, and/or move up to 10 pounds
• Must be able to move about the facility
• Must be able to operate controls for computers and other equipment
• Occasionally required to stand, walk, climb stairs, reach with hands and arms, and reach above shoulders
• Occasional local travel
• Frequent nights and/or weekends required for events or meetings
• Tolerance of prolonged and continuous stationary periods at a desk/computer

The mental and physical requirements described here represent those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT

• Employee may be required to share office space.
• Employee will frequently have meetings or work in other buildings.
• Employee may be required to work from home.

The work environment characteristics described here represent those an individual encounters while performing the essential functions of this position.
*Note: YWCA is committed to pay range transparency. Candidates are offered compensation based on how their qualifications meet those of the position.
PM22
PI220283952