Resident Experience Manager - The Canyon

Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.

Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.

Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.

Manages the Community’s roommate matching and assigns wait list leases (as needed).

Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.

Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.

Where applicable, oversee the Community Assistant Program.

Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.

Checks the answering service throughout the day for messages, and returns calls as necessary.

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The hourly range for this position is $35.75 - $47.00 - San Francisco

The base compensation rate will vary based on education, experience, skills, and geographic location, as applicable.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their salary. Team members may also participate in the 401k plan, once eligible. Regular, full-time team members are offered a range of medical, financial, and other benefits from which to choose.

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.