Reservations Agent Jobs

Description
Reservations Agent The Strat (Las Vegas, NV) Description
Summary: Assist guests with friendly and efficient customer service by answering incoming calls for the purpose of reserving hotel rooms, show tickets and/or restaurant reservations at multiple properties
Essential Functions And Responsibilities

• Perform other duties as assigned
• Provides the guests with exemplary customer service.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Sell and promote the hotel amenities and services.
• Must be knowledgeable of the current services, promotions, and events at each property.
• Maintain full knowledge and understanding of the company and department rules, policies, and procedures.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Answer incoming customer calls to central reservations from outside and within the properties.
• Perform various daily tasks such as booking, changing, or canceling reservations.

Requirements
Work Cards

• None

Physical Requirements

• Frequently walk and sit
• Occasionally push and/or pull up to 25 lbs.
• Vision, speech and literacy (critical)
• Continuously standing (50% of the time)
• Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels
• Constant use of hearing and vision, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity
• Walking, bending, kneeling, lifting, pulling, pushing and using chemical agents (less than 25% of the time)

Work Environment Potential Conditions

• Indoors
• Noisy

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.