Reservation Support Agent (Remote)

Job Summary :

We are seeking a highly motivated and customer-oriented individual to join our call center team as a Reservation Support Agent. The successful candidate will be responsible for providing exceptional customer service to guests and homeowners who use our vacation rental services. This is a great opportunity to join a fast-paced and dynamic company with plenty of room for growth and career advancement.

Responsibilities :

• Document customer interactions and maintain accurate records.
• Meet and exceed individual and team performance metrics.
• Handle inbound calls from guests and homeowners who require support with their vacation rental bookings.
• Work collaboratively with other teams to ensure seamless customer service delivery.
• Provide accurate and timely information about our vacation rental properties, services, and policies.
• Resolve customer issues and complaints in a timely and professional manner.

Qualifications :

• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work independently and as part of a team.
• At least 1 year of experience in a customer service or call center environment.
• Familiarity with vacation rental industry preferred.
• Attention to detail and ability to multitask.
• Strong problem-solving and decision-making skills.
• Excellent communication skills, both written and verbal.
• Minimum of high school diploma or equivalent.

Benefits :

• Opportunities for career growth and advancement.
• Competitive salary and bonus package.
• Fun and dynamic work environment.
• Paid time off and holidays.
• 401(k) plan.
• Health, dental, and vision insurance.

If you are passionate about providing excellent customer service and have a desire to work in a fast-paced and exciting industry, we encourage you to apply for this position www.realvoice.com/careers We look forward to hearing from you!