Representative - Maintenance Support

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Maintenance Planners are the main liaison between technicians and management for all support functions associated with production. They fulfill several critical functions in the production process:

• Validate all labor data transactions and any other required computer system data updates
• Lead a variety of planning, scheduling, and documentation activities in both in the shop and the support office
• More accurate time tracking increasing quality of data which enhances future event span requirement predictability
• Communicate with production management on the status of paper packages and other issues that require immediate attention
• Review and verify daily labor hours in online management system (PCS) and make corrections as needed
• Increased regulatory compliance by validating all required documents are provided to records departments in allotted time
• Data entry and validation in multiple systems such as SCEPTRE, PCS and TOCS
• More accurate time tracking increasing quality of data which enhances future event span requirement periodically
• Package validation and preparation
• Analyze maintenance performance and use results to define what resources (labor, materials, etc) are needed to meet production requirements
• Corrections include adding, modifying, and deleting labor as necessary
• A thorough and consistent product (check package) for maintenance to execute
• Custodian for each part’s paper package, which is used to track all repairs and ensure appropriate engineering service bulletins are accomplished
• Coordinate with planners, buyers, material coordinators, and production supervisors to obtain piece parts needed for production
• Parts ordering and follow-up with key stakeholders such as AOG/ Inventory Planning/ Base Controllers to ensure we meet production schedule
• Review and analyze shop production data repair vs. purchase cost working closely with the shop team to make timely decisions and meet production schedule
• Account for all tasks, audit and finalize package for records retention. Increased regulatory compliance by validating all required documents are provided to records department in allotted time

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed:

• Must be legally authorized to work in the United States for any employer without sponsorship
• Excellent multitasker
• Able to manage stress
• Self starter
• Reliable, punctual attendance is an essential function of the position
• Able to read part drawings and validate drawings against other documents
• Navigate engineering document libraries
• High school diploma or equivalent
• Experience with internet-based management and tracking systems
• Track hundreds of parts in various stages of repair across multiple locations
• Cross-functional communication with planners, engineers, and mechanics
• Work well under pressure
• Successful completion of interview required to meet job qualification
• 2+ years of planning experience in the Airline or related Industry

What will help you propel from the pack:

• Understanding of matrix organizing, analyzing, and reporting
• Working knowledge of SCEPTRE and TOCS
• Feel comfortable highlighting production shortfalls and communicating areas for improvement to production supervisors
• Be able to identify process issues and provide ideas for resolution

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.