Remote Veterinary Technician Jobs

CORE RESPONSIBILITIES:

• Take a hands-on approach to resolving every issue, owning it from start to finish
• Manage both inbound and outbound calls
• Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
• Provide a best-in-class service experience for our customers while working in a fast-paced environment
• Assist customers over the phone, email, and chat with product and service questions.
• Proactively identify solutions to questions you anticipate our pet owners have in each interaction
• Provide our customers with technical support when navigating our website

BASIC QUALIFICATIONS:

• High school diploma or equivalent
• Ability to work 7am - 3pm MT, Monday - Friday
• Excellent communication skills (spoken and written)
• 6+ months of professional experience working with computer and web based tools
• 1+ years of customer service experience or Veterinary care experience

VIRTUAL REQUIREMENTS:

• Broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
• Ability to work in a home environment that is private and free of distractions and to be able to devote full attention to the customer during work hours

PREFERRED QUALIFICATIONS

• Experience working in Veterinary/Pet care
• Demonstrated ability to work as a team member
• 2+ year of relevant phone or email customer service experience
• Experience working virtually
• Animal lover - Not required, but definitely a plus