Remote Order Management Specialist

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.

We offer:

• Medical, Dental, & Vision benefits - effective Day 1
• Review our company’s Total Rewards
• 401K Company Match up to 6%
• Employee Stock Purchase Program
• Annual Performance Base Merit Increase

Location/Division Specific Information

Unity Lab Services (ULS) provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

This is position is 100% remote.

How will you make an impact?

The position is focused primarily on scientific support services within our core offerings of order entry, order management, and operating customer procurement systems.

What you will do:

• Proactively communicates with supervisor any customer concerns and/or potential problems
• Use Thermo Fisher Scientific's or customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, and expediting, customer service call resolution, product returns, and backorder processing
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe
• May perform other responsibilities as assigned by management.
• Supports process improvement activities
• Follow work processes as outlined by our written procedures

How you will get here:

• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Efficient intermediate skills in Microsoft Office suite of software.
• Possesses the organizational skills to multi-task, manage time, and meet SLAs
• Operating skills to enter data in various systems as needed.
• Must maintain Thermo Fisher Scientifics’ 4i Values.
• Must deliver excellent customer service and maintain a professional demeanor at all times.
• 1-2 years of progressive proven experience preferred.
• High School Diploma or equivalent required
• Demonstrates a strong desire to serve the customer and the interpersonal skills to connect with various levels of personnel.
• Requires proof of COVID-19 vaccination
• Ability to read, write, and speak English is required

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specifics about your required accommodation to support you during this process.