Employment Type:

Shift:

Description:

Accountable for the day-to-day clinical management and coordination of the Service Lines in multiple locations. The Regional Clinical Nurse Manager will provide supervision and coaching to members of the health care team, including clinical supervisors, RNs, LPNs, MAs, and Sonographers, etc. to achieve integrated and coordinated patient care within the Service Line. Ensures a focus on high quality care and service, as well as consistent compliance with clinical guidelines and processes. Working within the Service Line may provide skilled nursing care as needed.

PRIMARY JOB RESPONSIBILITIES AND DUTIES:

Assumes accountability and responsibility for the Service Line clinical and financial performance to include staffing and resource allocation.

Under the general supervision of the Service Line; is responsible for the development and maintenance of the Service Line, Quality and Patient Safety Clinical Protocols Including infection control, education, training, and audits.

Is responsible for, in cooperation with the Regional Service Line Leaders, the development/implementation of the Service Line strategic goals, programs and objectives.

Handles management and implementation of company-wide projects to meet yearly strategic and organizational goals/initiatives.

Establishes and implements policies, procedures, and performance standards.

Participates in staff, departmental and capital budget planning/preparation to meet assigned targets

Prepares reports, participates in committees, attends meetings, and communicates with Service Line staff on an on-going basis.

Facilitates and ensures the delivery of high-quality care and service with consistent compliance of clinical guidelines and practices.

Demonstrates a working knowledge of laws, regulations, and policies within their Service Line and those applicable to the organization. Establishes and implements policies, procedures, and performance standards for respective supervisory area.

Is consistent and fair in their interpretation of policies and regulations. Holds staff accountable for complying with and following procedure.

Creates and encourages a positive, team-oriented work environment within their Service Line, at their site, and regionally.

Selects, develops, and evaluates staff. Provides regular performance feedback to employees by utilizing both formal evaluation tools and informal coaching sessions. Addresses inadequate performance and disciplinary issues in a timely manner and holds staff accountable through performance improvement plans, consults with Human Resources department when appropriate.

Provides education to all new nurses for the Regional Service consistent with the national, regulatory, and professional guidelines. Training including and not limited to: Quality and safety guidelines policy and procedure (such as sterile field, CPR, PPE, and Service Line Specific orientation. Recruits all clinical staff onboarding in collaboration with Service Line Leaders and Regional Leadership. Ensures clinical staff remains in compliance with regulatory and organizational standards. Oversight of Medical Assistant, Sonographers, and clinical roles across the Service Lines.

Oversees the provision of direct patient care by clinical staff; serves as consultant and role model for staff.

Assesses the physical and psychological needs of patients using the nursing process, when providing direct patient care. Provides prevention, early intervention, health education and direct patient care as needed. Documents all interventions appropriately.

Responds to emergency situations and takes lead role in providing higher level nursing care.

Maintains adequate staffing levels to support patient care needs. Coordinate’s activities of the clinical support staff with those of the provider staff.

Mentors and coaches’ staff with particular attention to leveraging clinical competency through the shared management of patients.

Works with other members of the health care team to optimize performance and maximize patient satisfaction.

Plans and coordinates continuing education for the staff.

Reviews and responds to patient problems and complaints in collaboration with physician leaders and other management staff. Works with the physician leadership, management staff, and other members of the team to resolve conflicts.

Instructs and directs the activities of students participating in practicum or internships.

Understands and adheres to all HIPAA privacy and security regulations, policies, and practices. Ensures direct reports are educated about HIPAA Privacy and Security policies and procedures. Report’s violations and incidents, they observe and cooperates in investigations as requested by management.

Regular and reliable attendance in accordance with department needs and company policies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Graduate of an accredited school of nursing with current RN licensure in the State of Connecticut in good standing required.

BSN or related bachelor’s degree, Master’s degree preferred.

Minimum of five (5) years of experience required. Minimum of two (2) years supervisory experience and demonstrated skill in developing and coaching staff preferred.

Working knowledge of windows-based computer environment. Knowledge of Epic patient management system a plus.

Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, and not interrupting at inappropriate times. Imparts information both verbally and in writing in a clear manner by sharing the appropriate amount and content of information so that it is understood by the intended audience. Chooses appropriate medium.

Provides timely, information to others about the impact and outcomes associated with their actions and performance. Utilizes both formal evaluation tools and informal coaching sessions.

Offers respect to all in the work environment, adheres to high personal standards of acceptance, integrity, reliability, openness, and consistency of action with words.

Identifies and analyzes sources of conflict and methods of management. Chooses appropriate techniques to resolve issues.

Engages in behaviors and activities to help direct reports achieve career/job aspirations while enhancing organizational capabilities.

Presents information in a way that causes others to listen; considers alternate forms of accomplishing goals and takes action to achieve goals.

Motivating, developing, and directing people as they work, identifying the best people for the job. Creates and communicates standards and expectations for direct reports; provides timely, accurate feedback. Recognizes others' internal motivators and establishes appropriate rewards and consequences that will result in desired performance.

Knows how the business works and demonstrates understanding of the role and importance of their department to the success of the business and the interface with other departments within the business.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Able to apply general rules to specific problems to produce answers that make sense.

Conducts thorough gathering of information as a basis for decision-making. Gathers and analyzes information, identifies goals, explores, and selects solutions, implements an action plan, and evaluates results.

WORKING CONDITIONS:

Ability to lift a minimum of 25 lbs. required.

Actions needed to provide direct patient care, which include but are not limited to lifting, pulling, pushing, and carrying. Staff is expected to use proper body mechanics and request assistance as needed.

REPORTING RELATIONSHIPS:

Reports to the Regional Service Line Executive Director.

Responsible for the direct supervision of clinical staff in assigned areas (i.e., RN, Clinical Supervisors, LPNs, MAs, Sonographers, etc.).

The above is intended to describe the principal responsibilities and outcomes, and the associated requirements, as well as the work environment. It is not intended as an exhaustive list of all aspects of the job.

TRINITY HEALTH OF NEW ENGLAND MISSION STATEMENT AND CORE VALUES

OUR MISSION:

We are committed to health and healing through excellence, compassionate care and reverence for the spirituality of each person.

OUR CORE VALUES :

• Reverence – We honor the sacredness and dignity of every person.

• Commitment to those who are Poor – We stand with and serve those who are poor, especially those most vulnerable.

• Justice – We foster right relationships to promote the common good, including sustainability of Earth.

• Stewardship – We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care

• Integrity – We are faithful to who we say we are.

“Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by federal, state or local law.”

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.