Records Retrieval Clerk Jobs

Mike Morse Law Firm is currently seeking a Records Retrieval Clerk to join their team. This clerical position primarily involves ordering and collecting medical records and outstanding bills from various medical providers for specific clients. The clerk will work from a list of known providers provided by the team handling the file. The main responsibilities of the Records Retrieval Clerk include: Sending HIPAA-compliant records requests to medical providers: Using the list of known providers, the clerk will send out requests for medical records to each provider. These requests must adhere to HIPAA regulations to ensure the protection of patient privacy. Following up with providers: The clerk will diligently follow up with medical providers via phone and email to ensure that the records requests are received and processed. This step helps to expedite the retrieval process and ensure timely delivery of the requested documents. Purchasing records and documenting expenses: In some cases, the clerk may need to purchase records using a credit card. It is their responsibility to document these expenditures accurately for proper record-keeping and reimbursement purposes. Reviewing and saving records: Upon receipt of the requested records, the clerk will review them to ensure completeness and accuracy. Once verified, the clerk will save the records to the appropriate client file. Attention to detail is crucial in this step to ensure that all necessary documents are correctly filed. The Records Retrieval Clerk may be assigned to different functions within the department based on the team's needs. These functions primarily include ordering records, following up with providers, and saving the documents. The core competencies required for this role include: Organization: The ability to effectively manage and organize a large volume of medical records and bills is essential for this position. Computer skills: Proficiency in using MS Word, Adobe, and facsimile machines is necessary for creating and managing electronic records and communicating with providers. Multi-tasking: The ability to handle multiple tasks simultaneously is important to ensure efficient and timely retrieval of records. Customer service: Good interpersonal and communication skills are essential for interacting with medical providers, ensuring a smooth records retrieval process, and addressing any inquiries or issues that may arise. This is an entry-level position that offers flexibility in terms of work arrangements. After 90 day training period, it can be performed remotely, in a hybrid model, or in the office, depending on the preferences and needs of the individual and the firm.