Receptionist - Main Lobby

As a receptionist, you will perform a wide range of duties associated with directing all persons entering or telephoning the main lobby seeking hospital information. This includes looking up where visitors can find the specific patients they are visiting, finding out what appointments people have and where to go. Receptionists provide excellent customer service to both patients and hospital.

DUTIES AND RESPONSIBILITIES:

• When necessary, obtains wheelchairs for guests in need and ensures they are escorted to the appropriate destination. Calls Patient Assistance Liaison for assistance when needed.
• Accurately directs all guests seeking assistance to their destination in a timely and efficient manner; escorts guests to points of destination whenever possible.
• Escorts guests to their destination or calls for an interpreter when language barriers prevent guests from clearly understanding directions.
• Maintains a courteous and pleasant attitude at all times toward patients, families, guests, and hospital personnel.
• Handles all requests for non-confidential patient information, room and telephone numbers, forwarding calls as necessary.
• Shows ability to prioritize and delegate. Uses critical thinking and brainstorming to resolve issues. Completes required follow-up.
• Notifies Security immediately in instances when visitors are not authorized or pose a potential threat to guests or staff, provides a physical description of the person and their destination if it is known to Security.
• Communicates issues, barriers, relevant info effectively to supervisor.
• Answers phone calls when they are transferred to the front desk.
• Assists all guests with a caring, courteous and efficient manner.
• Completes other tasks as assigned.

Required

EDUCATION AND RELATED EXPERIENCE:

• Two years’ experience in dealing with the public/customer service.
• Bilingual Spanish-English
• Excellent computer skills including email, and MS Word
• Experience using multi-line phone system. Preferred:
• Associates Degree
• Experience using paragon or other EMR software
• High school diploma or equivalent

Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.

We are an Equal Opportunity Employer committed to hiring a diverse workforce