Reader Advisor Assistant Jobs

Job Responsibilities

Who We Are

The South Carolina State Library (SCSL) serves the people of South Carolina by supporting state government and libraries to provide opportunities for learning in a changing environment. We develop, support, and sustain a thriving statewide community of learners committed to making South Carolina stronger.

If You Are Looking For An Organization That Offers

• An excellent work culture
• Tuition assistance
• A collaborative and inclusive work environment
• An opportunity to work with professionals that are passionate about delivering exceptional results and advancing the mission and vision of their organization
• Professional development and learning opportunities for staff
• Paid professional memberships

Then South Carolina State Library is the organization for you!

What We Believe

We outwardly demonstrate who we are as an organization through our values. Our people are our greatest resource and our values drive our people.

• Community Driven: Our community is the state. Our value is demonstrated in what we are able to give back as public servants. We believe that by remaining open to our community’s needs, we can personalize experiences for individuals and groups.
• Inclusivity: We strive to expand opportunities to better connect with others and break down barriers. Integrity, respect, and equality guide our performance and we are committed to hiring staff that reflect our community.
• Flexibility: An agile organization is one that can change course to provide better services. We define our organization in this way and pride ourselves in being good stewards of all resources.
• Communication: We believe communication in every direction and through multiple methods is essential to doing our work at the highest level. As an information organization, we use a transparent process for decision making which encourages creativity and fosters collaboration among staff and our community.
• Professionalism: Our staff model professionalism by providing a welcoming environment, excellent customer service, valuing diversity, and supporting multiple methods of service delivery. A well-trained and knowledgeable staff is our greatest asset.

Job Opening

We have a great career opportunity available for a Reader Advisory Assistant in our Columbia, South Carolina headquarters.

Under general supervision of the TBS Director, assists with reader advisory/reference services to persons unable to use standard print material due to disabilities, utilizing considerable library knowledge and basic library skills in the area of reader advisor tasks and patron service. Serves as designated assistant to all other TBS initiatives and programs, including but not limited to the Assistive Technology Petting Zoo, TBS and BARD presentations at public libraries and other community stakeholders. Serves as backup to TBS technical services through machine processing and repairs, fulfilling patron materials requests, and mailroom assistance.

Responsibilities

• Updates patron records, answers questions, and troubleshoots patron problems as needed.
• Serves as support to TBS Reader Advisors by assisting patrons by phone or in person in ordering materials.
• Serves as support for the Assistive Technology Petting Zoo and other outreach initiatives.
• Processes TBS applications and sets up KLAS accounts.
• Serves as liaison and/or backup staffer for various departmental tasks and activities. Performs other duties as assigned.
• Participates in collection development.
• Assists with TBS information and awareness initiatives such as information packet mailings and delivery, contacting local and statewide community stakeholders, and representing TBS at exhibit booths, conferences, and other educational and awareness events.
• Assists SC public libraries in understanding appropriate assistive technology and TBS user options for their patrons.
• Assists with cataloging duties and all other bibliographic record-keeping tasks in KLAS and any other related systems.
• Visits libraries, agencies, and individuals to display and demonstrate various equipment.

Need more reasons to apply?

SCSL is committed to providing our employees with a collaborative and inclusive work environment that provides challenging work, personal and professional growth, and a work/life balance.

In addition to all the great perks we’ve already shared, we also offer:

• Health, Dental, Vision, Life, Retirement, and more
• 13 paid holidays
• 15 days of annual leave per year
• Team Building Activities – We believe in growing together
• 15 days of sick leave per year

Don’t miss this great opportunity to take your career to the next level! Apply today.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, age (over 40), sex, including pregnancy and childbirth (or related medical conditions), sexual orientation, gender identity, national origin, disability, or veteran status.

Minimum And Additional Requirements

• A high school diploma and relevant library experience. A bachelor’s degree may be substituted for work experience.

Preferred Qualifications

• Excellent customer service skills with the ability to interact courteously and effectively with internal and external customers.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively, both orally and in writing with all levels of staff and management.
• Two (2) years of library experience working with patrons.
• Ability to exercise judgment and discretion.
• Excellent organizational skills, attention to detail and the ability to handle multiple projects and meet deadlines under limited supervision.

Additional Comments

Works in an office environment with frequent day travel required; occasional overnight travel expected both in state and out-of-state. Occasional work on evenings and weekends.

• Complete the state application to include all current and previous work/salary history and education. A resume will not be accepted nor reviewed in lieu of a completed state application to determine if an applicant has met the qualifications for the position.
• Include a cover letter, resume, copy of college transcripts, and three professional references. Reference and background check will be conducted.
• Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from consideration for employment.