Quality Tech - Durable Medical Equipment

JOB SUMMARY:

Medline Industries has an immediate opening for a Quality Tech supporting our Durable Medical Equipment product division based at our Mundelein, IL location. This position will work on a hybrid working schedule where the in office days are Tuesday and Thursday. The Quality Tech is accountable for customer complaint investigations and outcomes. In addition, coordinate servicing, issues replacements or credits to customer.

MAJOR RESPONSIBILITIES:

• Follow up with sales force on outstanding issues following the time frames established in written procedures.
• Coordinate and track rework/stock checks of product as required in response to complaints.
• Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
• Maintain compliance with QST and ISO regulations and Medline policies and procedures.
• Write complaint investigation summary letters to the individuals that reported the issues.
• Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
• Run trending reports of complaints and initiate corrective action requests.
• Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.

Education

• High School Diploma or equivalent.

Knowledge / Skills / Abilities

• Experience with Microsoft Office Suite.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.

PREFERRED JOB REQUIREMENTS

• At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience with Microsoft Office Suite
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• FDA regulated industry experience.

COVID-19 Vaccination

Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.