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Quality Assurance Specialist_12Pm-8:30Pm
Company | DHL eCommerce |
Address | , Raleigh, 27615 |
Employment type | |
Salary | |
Expires | 2023-11-24 |
Posted at | 9 months ago |
Job Brief
What makes DHL great? Our People! We put our people first because we know each employee’s individual contributions make us the #1 logistics company in the world.
SUMMARY:
The QA Specialist will conduct and coordinate quality production for unloading, receiving, encoding, sorting, staging and loading. Assist and train employees; coach employees to ensure the correct standard operating procedures are followed
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Identify most help needed areas and report to Supervisor or Manager for quality enhancement
- Demonstrate and work with employees to move product through each step of the process flow
- Demonstrate “Best Practices” for employees; assist employees, provide direction; coach sorters and runners when exceptions are discovered; apprise supervisor of any issues that may occur
- Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion
- Perform orientation and training for new employees assigned to department; assist supervisors and management staff with people development; inform Supervisor/Manager of the status of Encoders- and Sorters-in-training
- Conduct periodic pre-shift communication meetings regarding quality to provide tips and increase quality awareness
- Identify sort and quality issues and communicate to the Supervisor or Manager to take corrective action
- Create and maintain the daily recap report of identified errors; review with Supervisor or Manager
- Print head quality, mislabels, oversize markup, correct work order, correct product type
- Audit sacks and carts for mis-sorts; check gaylords for misroutes, wrong placards and wrong container IDs; package labels for print quality and track back to origin terminal or encode station for correction
EDUCATION AND/OR EXPERIENCE:
- High School or equivalent training and/or least 6 months related experience preferred
REQUIREMENTS/SKILLS:
- Read work orders, tickets, receiving, BOLs, graphs, logs, schedules, verify zip code numbers
- Plan and schedule movement or flow of materials or products
- Identify and list production data such as quantities, PPH, and operating calculations
- Ability to read, write and speak English
- Observe and read gauges, instruments, dials to determine operating processes and procedures
- Understand, plan and perform a sequence of diversified operations where standard methods are available
- Prepare detailed records or reports such as receiving reports, operating logs, quantities
- Estimate speed of moving objects
- Inspect, examine and observe for obvious product or equipment defects easily and not easily identified
- Understand standardized math processes
- Work with minimal supervision; under pressure and on several tasks at the same time
- Plan own work activities and plan and direct work activities of others
PHYSICAL DEMANDS:
- Frequently communicate with departmental personnel to assign, lead and coordinate work activities and ensure production standards are met
- This is a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting
- Frequently observe and determine the levels of productivity and output of personnel
- Frequently lift/push/pull mail and parcels weighing up to 50 pounds
As a leading logistics company in one of the fastest growing industries, at DHL eCommerce Solutions, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.
- Company Paid Holidays and Floating Holidays
- Paid Time Off including vacation and sick time
- Competitive Pay
- Tuition Reimbursement
- Medical, Dental, Vision, Well-being programs
- Employee Discount Program
- FSA/HSA availability
- Life Insurance
- Employee Assistance & Work Life Program
- Short Term and Long-Term Disability
- Retirement Savings - 401k with company match
EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY
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