Quality Assurance Manager Jobs

Westlake Royal Building Products enables you to broaden your career experience as we continue to build on 50 years of commitment to quality and Vinyls product innovations. We are seeking exceptional performers to continue to take exterior building materials to the next level.

Summary

The Quality Assurance Superintendent will be responsible for playing a key role in promoting principles of quality assurance and best practices within the organization. The Quality Assurance Superintendent will have a team of direct reports and will provide direction, technical support and implement corrective action to ensure conformity to product specifications and prevent quality issues. The individual acts as a liaison between Sales, Quality Assurance, Production and the customer, conveying all information relative to product quality. The person also supports production with deployment of QA resources in all areas of need, supports lean initiatives through data collection and statistical methods that improve production efficiency and quality yield, understands customer needs and end use of their products so proper inspection and training methods are implemented and effective. This individual also acts as the voice of the customer, and is knowledgeable of certification programs and maintain them for compliance.

Duties and Responsibilities

• Research and gather client and customer feedback for ways to improve products
• Monitor the progress and effectiveness of the quality system. Recommend and implement improvements when required.
• Assist in some HR related activities: recruitment, employee development, progressive discipline and termination.
• Analyze current quality assessment techniques for inconsistencies and redundancy
• Establish and maintain quality tracking metrics and reports, and make recommendations for improvements.
• Develop and maintain control and distribution of all company quality documentation.
• Comply with company policies and procedures.
• Support departments with the application and implementation for continuous improvement. This includes promoting, training, coaching and assisting in the implementation of key metrics
• Comply with all health and safety policies and procedures, as applicable.
• Perform all internal and external audits on behalf of the company’s management, specifically management reviews for certification programs.
• Review quality inspection personnel qualifications and training requirements.
• May include, but are not limited to, the following:
• Audit the current quality system, ensuring that it is adhered to in accordance with established methods and procedures to achieve the desired frequency.
• Monitor production and quality processes and troubleshoot any errors or problem areas.
• Develop and implement an inspection procedure for incoming raw material (resin, additives, compound) and set-up a supplier corrective action process.
• Assist the Plant Manager in the enforcement of current systems to manufacture the product in accordance with expected quality standards.
• Responsible for leading a team of direct reports in using test tools to identify and implement process improvements where applicable.
• Other duties as required.
• Determine a root cause analysis and develop an internal corrective action process to address all quality concerns and warranty claims.
• Create and implement changes to improve current processes and reduce costs. This includes promoting, training, coaching and assisting in the implementation of key metrics
• Verify supplier quality requirements are specified to suppliers on purchased extrusions/products.
• Implement an on-line SPC system for gauge control and ensuring the product is within the allowable gauge tolerances.
• Provide technical support to the Plant Manager and suggest improvements in methods or control procedures.
• Develop individuals and teams within the company and create sustainable knowledge and skills for Quality Management implementation through coaching and mentoring.
• Track, record, and maintain quality assurance data. This includes hold ticket write-ups, operator quality performance and profile performance.
• Review customer requirements and validate that they are met. Develop CTQ’s on new products and Control Plans.
• Analyze and utilize the data from a variety of reports to form problem solving teams to permanently eliminate individual quality issues.

Education, Experience and Qualifications

• Bachelor’s degree in Engineering, Quality Management, Business, or related field is required.

QA related certification(s)

Experience:

• Experience with and demonstrate an understanding of quality standards and certification processes.
• Must have 5 years of quality experience, preferably in a manufacturing environment.
• Demonstrate knowledge of quality management methods, tools and techniques used to create and support the manufacturing needs of the organization.
• Must have a minimum 2 years’ experience in a managerial or leadership role.

Skills:

• Applied knowledge of quality principles, data collection, trend analysis and problem-solving skills.
• Experience in a supervisory role is considered a strong asset.
• Ability to show leadership by influencing others.
• Accuracy and attention to detail.
• Managing multiple priorities, effective judgment and time allocation.
• Demonstrates a high proficiency in using various applications, including MS Office (Word, Excel and PowerPoint) and be familiar with email and internet applications.
• Experience working in a team-oriented environment and also a self-starter with the ability to work independently.
• Strong understanding of project management principles.
• Excellent communication skills in English (written and spoken) to produce a variety of business documents.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear and is frequently required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision (must be able to see and distinguish colors), and peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works near moving mechanical parts and is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate to loud.

Westlake Royal Building Products, a Westlake Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.