Pt Sales Associate Cashier

Address: USA-NC-Richlands-101 Dreadnaught Street
Store Code: Store 01275 Front End (7220930)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Avoid personal conversations with other associates when customers are present
• Identify customers needing assistance and offers to take the customer’s order to their car
• Report any register malfunction to the Customer Service Manager or MOD
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Check prices quickly and accurately
• Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Make every attempt to maintain accurate cash control
• Perform all other duties as assigned
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Scan customers' order and handles the payment transaction, per standard practice
• Adhere to all company guidelines, policies and standard practices
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Successfully complete computer based training (CBT) and training aid courses
• Ensure work station and front end area of the store has a neat and clean presentation
• Check the bottom of every cart and under all baby seats for items before completing an order
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Notify QA of any cleaning issues or maintenance required on front end
• Follow correct bagging procedures for the correct use of bags by type
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Follow procedures and performs overrides
• Follow procedures for refunds and error correction
• Is courteous and helpful to other associates

QUALIFICATIONS

• High school graduate or equivalent preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must meet minimum age requirements to perform specific job functions
• Effective communication and customer service skills
• Ability to perform the technical requirements of cashier and service center

PHYSICAL REQUIREMENTS

• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• Ability to use computers and other communication systems required to perform job functions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Meet established volume activity standards for the position
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Perform repetitive hand and arm motions
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 305058_external_USA-NC-Richlands