Project Manager (Remote)
Are you an experienced Project Manager looking for a new challenge?
Do you value care management and quality improvement?
Are you motivated, energetic, and excited to become part of the Kepro team?
If so, you might be our next new team member!
Who We Need
The Project Manager is responsible for operation of contract duties including the review process, help desk functions, responsibilities, Institutional responsibilities, all other review/audit responsibilities, and correspondence Project Manager shall attend, upon request, Medicaid meetings, fair hearings, meetings and hearings of legislative committees and interested governmental bodies, agencies, and officers. Project Manager shall provide timely and informed responses when operational and administrative issues arise in relations to obligations under this contract.
This is a remote position, open to candidates living anywhere.
Why us?
Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.
People Focused. Mission Driven.
Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.
We do this through our people.
At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.
Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.
What You’ll Do
Assure timely compliance with all contract responsibilities and deliverables.
Attend weekly and monthly contract status meetings and other meetings upon Medicaid request.
Notify Medicaid’s Contract Administrator of any proposed changes in personnel; organizational changes; any system problems; within time period specified
Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational).
Coordinate with the Medicaid Project Coordinator throughout the term of this contract for any questions and further direction as it relates to the requirements of this RFP.
Schedule weekly conference calls/virtual meetings with the Agency to address items such as project status, policy questions, and/or data analysis.
Create meeting documents (e.g., agenda, reports, and other supporting documents) for Medicaid approval for all applicable meetings (e.g. weekly, association, ad hoc, etc.)
Respond to inquiries from the Agency within two business days with a goal of one business day
Assist in the formulation of targets for individuals and teams.
Ensure adherence to policies for attendance, established procedures etc.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
What You’ll Need
Required Qualifications
Requires Associates or Bachelor’s Degree( in Human Services Field preferred)
At least 5+ years of working in customer service, a supervisory role, or in a call center is required.
Required
Experience with coaching, training, and motivating employees is required
Medical terminology course(s) helpful.
Knowledge, Skills, Abilities
Knowledge of:
- Medical terminology
- Health insurance industry
Ability To
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
- Strong coaching and leadership skills, ability to motivate employees.
- Follow confidentiality policies and procedures.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Speak English fluently enough to be clearly understood over the telephone.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Research and investigate.
- Decisiveness and attention to detail.
- Use phone system effectively.
Skills
- Communication skills
- Organizational and multitasking skills
- Problem- solving and conflict resolution skills.
- Strong leadership skills
- Analytical abilities
Experience
5+ year’s customer service supervisor experience in a similar call center environment and/or industry.
Thank You!
We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Kepro Talent Acquisition Team
Mental and Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
EOE AA M/F/Vet/Disability
Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
