Project Consultant Jobs

Cisco – Project Consultant - CSCOJP00090176

Location: San Francisco CA - THIS POSITION IS OFFICE BASED 3-4 DAYS PER WEEK, IN SAN FRANCISCO, CA

Duration: 6-12 Months

Description:

CISCO MERAKI JOB TITLE: Meraki Executive Briefing Experience Manager

THIS POSITION IS POSSIBLE TEMP TO PERM

ROLE:

A successful Executive Briefing Experience (EBX) presents opportunities for relationship building, contributes to business results, and allows us to gain customer insights that might advise future strategies and solutions. You will have the opportunity to help co-create and craft the future of the Meraki EBX Program and contribute to the growth and scale of the program.

RESPONSIBILITIES:

As the EBX Coordinator, your role will be a balance of developing, and delivering outstanding customer briefing experiences for our customers, partners and strategic prospects, while also managing the operational aspects of the program.

You will work closely with the Meraki EBX program managers, account teams, and other key stakeholders throughout Meraki and Cisco. You will be responsible for developing and implementing new process improvements, program materials for sales, improved communication strategies, and manage consistent reporting of the program’s metrics and achievements. Additionally, you may be asked to get involved in assisting in other customer facing marketing activities both globally and specific to the region.

RESPONSIBILITIES:

● Responsible for general administrative support of Briefing Program team and visiting customers

● Generate reports on briefing metrics and measures

● Maintain inventory of all supplies and customer giveaways

● Provide concierge-style service to all customers; meet and greet customers as they arrive at reception and escort them to their briefing room

● Be present at and alert during briefings, reading the room and bringing snacks or water as needed

● Organize internal meetings and events other than briefings that take place in the Briefing Center

● Personalize customer collateral and welcome screens

● Provide logistical/concierge support for customers and account teams if needed including dining, transportation, lodging, entertainment

● Manage vendor relationships with catering, hotels, transportation, gifts

● Coordinate with security and reception desk. Greet clients and bring them to the dedicated space

● Serve as point of contact for security, facilities, A/V, etc.

● Refresh all marketing collateral and maintain inventory

● Update the briefing schedule on a daily basis and share it with lobby receptionist

● Collect any necessary information for customer engagements with the account team (time, date, catering, hotels, special requests, etc.)

● Prepare all customer and account team name badges

● Coordinate the ordering of catering for all engagements including the setup/breakdown and cleanup

● Manage all catering procurement details (coordination for delivery, collection of receipts, and recording billing information)

● Process all facility related expenses and reconcile regularly

● Handle the distribution and collection of briefing feedback forms, including entering feedback data into the briefing management system and providing results to the account team

● Manage pre-engagement arrangements prior to the start of the briefing, which includes the cleaning and setup (meeting logistics – agenda, feedback forms, name tents, badges, A/V setup, pad/pen, etc.)

● Refresh coffee in briefing rooms as needed

● Assist with any ad hoc customer or account team requests (local restaurants, hotels, theaters, events, etc.)

● Participate in regular meetings with EBX PM to discuss upcoming engagements

● Maintain relationship with Facilities management to address facility-related issues or needs (plants, light bulbs, AV maintenance, replacement, etc.)

● Manage kitchen including daily cleaning, maintenance and inventory; may also require stocking beverages, snacks and supplies on a regular basis

● Work with Facilities management to ensure the space meets expectations with regard to appearance, cleanliness, functionality and overall quality experience

● Assist Customer Marketing Team on special projects during times of low EBX volume

● Update and manage the distribution of EBX program materials through various channels

● Manage the briefing tool (BriefingSource) to ensure the tool is updated, and relevant to the program

● This role will be required to be in San Francisco for in-person customer briefings and will be remote the rest of the time

MINIMUM REQUIREMENTS: (“Must have” Qualifications)

● Attention to detail

● Professional appearance and manner

● Ability to work effectively with people at all levels

● Ability to deal with last-minute changes and deadlines while showing grace under pressure

● Strong interpersonal and customer service skills

● Ability to prioritize and manage multiple tasks simultaneously

● Strong verbal and written communication skills

DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: (“Nice to have Qualifications”)

● Willing to do “whatever it takes’ in the interest of a world class customer and account team experience.

● Demonstrated ability to problem-solve

● Strong administrative skills

● Intermediate Microsoft Office Suite skills

● Ability to work independently with minimal supervision

● Demonstrated ability to work in a fast-paced work environment

Additional role, initiative and group information:

You will work closely with the Meraki EBX program managers, account teams, and other key stakeholders throughout Meraki and Cisco. You will be responsible for developing and implementing new process improvements, program materials for sales, improved communication strategies, and manage consistent reporting of the program’s metrics and achievements. Additionally, you may be asked to get involved in assisting in other customer facing marketing activities both globally and specific to the region.