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Program Manager, Certification Jobs
Company | Asana |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-16 |
Posted at | 11 months ago |
As Asana’s Certification Program Manager, your goal will be to ensure that customers of various sizes and industries can gain benefit, demonstrate their product expertise, and advance their careers with Asana. You’ll design the strategy and infrastructure for our digital credentialing programs from the ground up, including defining new certifications and badges, designing and managing our systems and candidate experience, and driving the go-to-market strategy for these programs through cross-functional partnerships. We are looking for an experienced program manager and a proven certification professional with the ability to operationalize a credentialing program from higher (certification) to lower (badging) stakes.
- Drive relationships and improvements with our LMS, assessment, badging partners, and teams at Asana who are responsible for technical and operational work
- Work cross-functionally with Product, Marketing, Operations, Sales, and our Customer Success community to bring new credentialing programs to market and implement new systems
- Report on and communicate the results of the credentialing program to cross-functional partners and iterate as needed
- Design, launch, and manage Asana’s digital credentialing (badging and certification) strategy and programs
- Maintain badges and certifications as Asana’s product changes
- Enable internal teams and partners around credentialing programs and positioning
- Test early and often, with a bias toward action and learning
- Work with learning experience designers and subject-matter experts to develop new badges and certifications, including job task analysis, exam blueprints, content curation, and question-writing workshops
- Excellent consultative and communication skills both with customers and internal partners
- 6+ years’ experience in enterprise customer-facing curriculum or certification programs (preferably in a SaaS environment)
- Deep customer empathy and a marketing mentality
- Experience designing and developing learning solutions, ideally for enterprise customers
- Experience with digital credentialing platforms such as Credly, Accredible, or Badgr and Learning Experience Platforms (LXPs) or Learning Management Systems (LMSs)
- Experience working with cross functional partners and content SMEs such as within Product, Platform & Integrations, Developer Relations, Marketing, Community, and Support teams
- History of building and leading successful, innovative Credentialing functions
- Agile, comfortable with ambiguity, strong sense of urgency in driving projects to completion, and used to working in fast-paced, hypergrowth environments
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