Production Support Specialist Jobs

Description

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

As the production Support Specialist for Staples, you will be responsible for supporting and improving production functionality across Staples’ Print & Marketing Service Centers and closed-door production facilities, as well as maintaining production master-item and job cost data. Be a part of a team that's leading the way in a new era of working and learning.

Get great perks.

• 401(k) plan with a company match, full benefits plan and options, and associate resource groups
• Generous amount of paid time off
• Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, convenience store, on-site dry cleaning, Chef Louie’s Cafeteria, and more
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
• Flexible work arrangements, including hybrid and remote

Key Responsibilities

• Work with process team to develop and update user documentation and store communications
• Develop pilot programs to test new production workflows, hardware, and software changes, building business cases to support and prioritize action
• Manage multiple vendors for scheduled media and software testing, as well as, hardware upgrades. Working with these vendors lead initiatives to streamline the management and roll-out of hardware configurations and software to bring tighter control to the process.
• Partner with PM&S and Store Operations on field communications about pilot/test activities and reporting
• Maintain item master data in multiple systems incident to production and order intake (media and service item catalogues as well as templated-product bills of material and services) and their standard cost and direct labor attributes.
• Hardware/Software upgrade Production user acceptance testing
• Play an active role in the creation of a streamlined production lab environment to test software and hardware deployments before a pilot/chain rollout
• Research production equipment and production workflow; finding areas of opportunity for labor savings and task reductions, as well as, COGs reductions through automation or process improvement

Qualifications

Essential skills and experience:

Bachelor’s degree preferred

• 2-3 Years’ experience working in a corporate environment
• Print science or project planning management degree preferred
• Knowledge of copy & print workflow
• Collaborative & flexible work ethic; Able to work seamlessly cross functionally in a complex organization.
• Digital Print industry experience preferred
• Excellent communication skills with active listening and succinct and clear verbal delivery.
• Ability to navigate and resolve issues by using all technologies available to Staples users including: IS Support tools, and Microsoft Office

Want to learn more about Staples Stores? Visit StaplesConnect.com for information and to learn about our career opportunities.

Click to learn more about the employee benefits, programs and perks offered at Staples.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.