Product Operations Lead Jobs

Job Summary

We’re looking for a Product Operations Lead to play a critical role in helping us build a technology-powered next generation Donor Advised Fund. Working closely with the exec team across finance, legal, and operations, you will be responsible for building and implementing new products and integrations that will help us efficiently and effectively deliver over $500M in annual donations to charities across the country. You must be passionate about teamwork, love digging into complex systems and designing elegant solutions, and believe that the power of generosity can change the world. Ideally, you have experience helping organizations streamline operations through digital transformation, finding opportunities to infuse technology into existing processes to reduce toil.

We are committed to building an inclusive workplace of folks who champion diversity in all its forms, dig in and take ownership, and elevate each other through collaborative work. We’re a remote-friendly company, with teammates around the United States.

Key Responsibilities

The Product Operations Lead will play a critical role in helping us evolve our product suite while and streamline our technology enabled operations. This position will work closely with stakeholders across the organization to identify new opportunities for how we can improve our internal processes and build intuitive tools to help empower nonprofits and platform partners. You will be:

• Researching solutions (partners, tools, integrations) and proposing a path forward
• Create and collaborate with cross-functional groups on roll-out and implementation of technology-enabled processes
• Leading design exercises to gather requirements, refine our learnings, and establish goals
• Digging in to analytics to make data-driven decisions
• Interviewing stakeholders to understand their needs
• Shepherding an agile process to execute the roadmap and build great software
• Developing and prioritizing requirements, charting a roadmap for our team

We’re a small company, so ideally you’re the kind of person who’s comfortable doing many different jobs. You’ll be serving both as a product manager, but also our operational leader who has the unique ability to pull out what the challenges are operationally and work cross functionally with our technical teams to improve on existing solutions or where necessary, build new solutions.

Types of Projects You’ll Be Leading

• Supporting the technical transition / integration with a new donation management system
• Examining manual processes across operations, disbursement, and accounting, and working closely with the tech team to push improvements to existing tools
• Working closely with the tech team and our data analyst to support the build of our data warehouse and infrastructure

Requirements

Qualifications and Skills

• Excellent verbal and written communication skills and the ability to facilitate collaboration with a diverse group of executives, managers, and subject matter experts.
• Solution-oriented, considering multiple paths and able to weigh various inputs to make a recommendation
• Work independently with users to define concepts and under direction of internal stakeholders
• Strong analytical and product skills required, including a thorough understanding of how to interpret customer needs and translate them into application and operational requirements.
• Ability to manage multiple priorities and workstreams
• A strong commitment to the company's mission and values, and a passion for driving positive social change through data-driven insights
• Proven success in a collaborative, team-oriented environment

Required Knowledge & Expertise

• Worked in a product management or tech enabled business operations position for 5-8 years
• A commitment to building an inclusive workplace
• Experience with analyzing large data sets to derive insights
• Ability to work with teammates across time zones.
• Strong research and documentation skills.
• Authorized to work legally in the United States.
• Ability to lead engineering teams as the lead PM
• Proficiency in basic Microsoft Office suite (including Word, Excel) and Google suite (docs, sheet).

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We offer a competitive salary and benefits package, including health, dental, vision insurance, and a retirement plan. We also provide opportunities for professional development and growth within the organization.

If you are a skilled and passionate data analyst looking to make a significant impact in the charitable and social impact space, we encourage you to apply for this exciting opportunity.

About Network For Good

Network for Good is well known in the social sector as an innovator in online giving. We are a 501c3 charity that operates a technology-enabled donor-advised fund (DAF) which enables donors to raise and direct funds to their favorite charities. Since 2001, we have disbursed over $5 billion to over 400,000+ charities across the United States. With a recent influx of capital from the sale of our for-profit counterpart, we are poised to expand our mission to unleash generosity on a massive scale.

Our DAF is the fiscal backbone for moving over $500M in annual donations and runs off operationalized expertise.

You must be passionate about teamwork, and believe that the power of generosity can change the world.

We are committed to building an inclusive workplace of folks who champion diversity in all its forms, dig in and take ownership, and elevate each other through collaborative work. We’re a remote-friendly company, with teammates around the United States.

Benefits

• Remote-first culture with minimal travel requirements
• 401k plan, including employer matching
• Company retreats and social events, which are a chance to connect with each other in person and outside of the office
• Discretionary paid time off
• Quality health insurance and medical travel benefit
• Benefits for continuing education, donation matching, and home office improvements
• Paid parental leave policy