Presell Service Representative Jobs

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Department: Sales Execution
Reports To: Sales Execution Supervisor
Travel Required: Daily travel between company location and customer establishments
Why Join Community Coffee?
Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!
Position Overview
As a Presell Service Representative you will be responsible for promoting Community Coffee’s premium brand position, delivering products, and performing services for existing customers.
Function Related Activities/Key Responsibilities

• Actively addresses customer needs, problems, and complaints related to products or equipment
• May be requested to perform different or additional duties as assigned
• Collects empty containers, out of date, unsold or damaged merchandise from customers and handles according to company procedure
• Inputs and prints deposit, sales and delivery information in handheld computer; adjusts information as necessary
• Assists in proper loading of product into assigned vehicle. Unloads products and equipment from vehicle. Checks orders for accuracy before loading company vehicle
• Cleans truck and performs routine maintenance (such as washing, and checking fluids, oil and tire pressure)
• Drives truck to deliver products, equipment and supplies to customer to achieve financial targets for route profitability
• Collects payments from customer
• Merchandises products for easy accessibility by the customer (i.e. cutting boxes, grouping like products in cabinets or shelves, etc.)
• Makes daily bank deposits of funds
• Communicates verbally, in writing, and/or via text/email with Presell Representative or manager, as appropriate
• Rotates products (stock)

Position Requirements

• Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Ability to operate specific equipment such as an electric pallet jack and a forklift desirable
• Valid driver’s licens e
• A Commercial Driver’s License (CDL) required only for vehicles 26,000 lbs or greater
• High school diploma or equivalent.
• Acceptable driving record
• Must be at least 21 years of age
• Successful completion of pre-employment physical
• Bachelor’s degree in related field from four-year college or university preferred
• DOT medical certification required
• Passing score on aptitude test required in lieu of high school diploma or equivalent.
• DSD route delivery experience preferred

What We’re Looking For

• Excellent customer service skills
• Flexibility/adaptability
• Ability to take initiative

Physical Demands/Work Environment
Required
While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally push or pull up to 100 pounds using a rolling pallet or similar equipment, often up or down a slight incline or ramp.
• Frequently required to stand, walk; climb or balance; regularly has to stoop, kneel, crouch and/or crawl;
• Regularly required to get in and out of a vehicle.
• Field Sales Environment- While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to frequently lift 40 pounds
• Regularly required to use hands to finger, handle, or feel and reach with hands and arms;

Our Values
Champion People Welcome Individuality, Learn Together, Encourage Each Other
Inspire Creativity Dream big, Think Fresh, Make It Happen
Wow Our Customers Serve with Purpose, Exceed Expectations, Do What’s Right
Serve Our Communities Be Genuine, Bring Joy, Make a Difference
Win Together Be Brave, Have Fun, Celebrate
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
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