Practice Administrator - Primary Care

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

BJC Medical Group at Northwest HealthCare provides primary care for patients of all ages.

Role Purpose

The Practice Administrator operates at the site level, and is responsible for the management of a single practice or multiple practices that have approximately 10-15 providers. This position is responsible for the day-to-day operations and the clinical flow management of the site.

Responsibilities

• Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Physician Site Leader.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Visible and present daily rounding for facilitation of patient flow as well as patient and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows. Develop a staffing plan that meets both customer expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change.
• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Monitor, measure, assess and improve site performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reports
• Respond to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc.
• Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Bachelor's Degree

• Business/HC Admin

Experience

• 5-10 years

Supervisor Experience

• 2-5 years

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Pension Plan*/403(b) Plan funded by BJC
• BJC Institute for Learning and Development
• Adoption assistance
• Tuition Assistance available on first day
• 401(k) plan with BJC match
• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Health Care and Dependent Care Flexible Spending Accounts

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer