Plumbing Service Manager Jobs

We are hiring a Plumbing Service Manager!!

We are a second generation, family-owned Home Services company proudly serving the Greater Indianapolis community. We have a People First mindset and offer expertise in Plumbing, HVAC and Electrical for our customers. We take pride in our work and are looking for employees who do the same!

We are looking for a LEADER who can MOTIVATE, TRAIN, COACH, AND LEAD a service team to success. As a Plumbing Service Manager, you will oversee residential plumbing systems' service, repair, and installation.

What can we do for you?

• Growth opportunities - we promote from within!
• Continuous Training
• Dog friendly office
• Company Events
• Supportive management
• Provide stability
• Competitive Wages and Bonuses
• Career Longevity - with employees who have been here over 15 years!
• Employee Referral Program

Benefits For The Plumbing Service Manager

• Paid Holidays
• Generous PTO
• 401K with company match
• Phones and Tablets
• Pay ranges from $75,000 plus bonuses that could double your income!
• Health Insurance
• Uniforms
• Trainings

Responsibilities Of Our Plumbing Service Manager

• Oversees daily operations to ensure that proper procedures and guidelines are in place.
• Oversees daily operations to ensure that proper procedures and guidelines are in place.
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
• Assists with or performs administrative tasks.
• Overall supervision of day-to-day operations for services provided including running the call board, dispatching employees, and keeping the customers informed.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.
• Responsible for Plumbing Dept KPI's
• Assist company owners with training, truck inspections, and disciplinary actions up to and including the termination of the technician.
• Assists Plumbing Technicians with customer service, pricing, estimates, and technology applications such as our P.O.S. software.
• Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
• Coaching, mentoring, and training staff.
• Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Effectively manages plumbing team members to ensure team objectives and sales goals are met.
• Manage and develop plumbing staff, including setting work priorities and conducting staff meetings.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.

Requirements For Our Plumbing Service Manager

• Experience with a residential or new construction is required.
• Organized and detail-oriented
• High integrity, exceptional communication, and social skills
• Management experience required.
• Prior plumbing experience OR extensive plumbing knowledge.
• Strong customer care skills
• Possess the ability to inspire both personal and professional growth in our team members
• Indiana State License preferred (Journeyman)
• A valid driver’s license and clean driving record are required
• Ability to drive team performance to achieve all business goals and objectives

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer.