Plumbing Service Manager Jobs

We are hiring a Plumbing Service Manager!!

We are a second generation, family-owned Home Services company proudly serving the Greater Indianapolis community. We have a People First mindset and offer expertise in Plumbing, HVAC and Electrical for our customers. We take pride in our work and are looking for employees who do the same!

We are looking for a LEADER who can MOTIVATE, TRAIN, COACH, AND LEAD a service team to success. As a Plumbing Service Manager, you will oversee residential plumbing systems' service, repair, and installation.

What can we do for you?

• Competitive Wages and Bonuses
• Dog friendly office
• Supportive management
• Career Longevity - with employees who have been here over 15 years!
• Employee Referral Program
• Company Events
• Provide stability
• Growth opportunities - we promote from within!
• Continuous Training

Benefits For The Plumbing Service Manager

• Trainings
• Generous PTO
• Uniforms
• Pay ranges from $75,000 plus bonuses that could double your income!
• Phones and Tablets
• 401K with company match
• Paid Holidays
• Health Insurance

Responsibilities Of Our Plumbing Service Manager

• Responsible for Plumbing Dept KPI's
• Manage and develop plumbing staff, including setting work priorities and conducting staff meetings.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Oversees daily operations to ensure that proper procedures and guidelines are in place.
• Assist company owners with training, truck inspections, and disciplinary actions up to and including the termination of the technician.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
• Assists with or performs administrative tasks.
• Effectively manages plumbing team members to ensure team objectives and sales goals are met.
• Oversees daily operations to ensure that proper procedures and guidelines are in place.
• Coaching, mentoring, and training staff.
• Overall supervision of day-to-day operations for services provided including running the call board, dispatching employees, and keeping the customers informed.
• Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.
• Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
• Assists Plumbing Technicians with customer service, pricing, estimates, and technology applications such as our P.O.S. software.

Requirements For Our Plumbing Service Manager

• Indiana State License preferred (Journeyman)
• Possess the ability to inspire both personal and professional growth in our team members
• Experience with a residential or new construction is required.
• High integrity, exceptional communication, and social skills
• A valid driver’s license and clean driving record are required
• Strong customer care skills
• Management experience required.
• Prior plumbing experience OR extensive plumbing knowledge.
• Ability to drive team performance to achieve all business goals and objectives
• Organized and detail-oriented

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer.