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Player Development Executive Jobs
Company | DraftKings Inc. |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Spectator Sports,Software Development |
Expires | 2023-08-31 |
Posted at | 9 months ago |
At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
- Maintain and enhance relations with existing DraftKings Sportsbook customers.
- Participate in the escalation process including working with clients and other DK departments to resolve client cases.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & business objectives.
- Create strong, authentic, and trusted Player relationships.
- Review and approve player comps based on established customer policies.
- Compile Player feedback to support improvements to the platform and identify commercial opportunities.
- Experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency.
- Strong desire to teach and coach a team to deliver quality customer experience and consistent sales techniques.
- Knowledge and ability to increase revenues and control expenses.
- Thorough understanding of Sports Betting markets and other related products.
- Have a passion for improving the customer/player experience, solving problems, and driving positivity amongst the team.
- Bachelor's Degree in Business, Marketing or related field and 5 years related experience in the Gaming, Hospitality, Sales, and/or Marketing industry.
- Must be able to obtain and maintain required State Gaming Licenses.
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