Pick-Up Department Lead Jobs

Department: KS Front End

Position Type: Employee

Position Reports To: Store e-Commerce Manager

Position Supervises: N/A

Pay Level

FLSA Status: Non-exempt

Position Summary

Assist the Store e-Commerce Manager in managing the day-to-day operation of the store’s e-Commerce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.
• Troubleshoot e-Commerce equipment and devices.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Print and distribute order labels, including orders for perishable departments.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
• Must be able to perform the essential functions of this position with or without reasonable accommodation
• Maintain organization and cleanliness of staging areas and equipment.
• Train all functions and duties of the Selector and Customer Attendant roles.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.
• Perform required opening and closing procedures.
• Assist with scheduling to meet operational and associates’ needs.
• Provide feedback on team members daily performance and annual performance reviews.
• Maintain level of supplies needed to perform necessary duties.
• Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.

Minimum Position Qualifications & Education Requirements:

• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
• Basic knowledge of math (adding and subtracting)
• Ability to stoop, kneel, or crouch several times per hour
• Proven supervisory experience
• Effective communication skills
• Must be able to stand for extended periods of time and/or walk constantly
• Ability to work without supervision
• Basic knowledge of computers
• Ability to read shelf tags

Desired Previous Job Experience/Education:

• Experience in a production oriented environment
• Experience in a warehouse environment
• Experience stocking shelves
• Experience as a cashier

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here .

Education Level: High School Diploma/GED Desired

Required Certifications/Licenses: None

Shift(s): [[mfield4]]

Regions: Mountain

States: Colorado