Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Data Entry Clerk (Remote Work From Home Online Telecommute) (Remote)
Recruited by Jobconversion, LLC 8 months ago
Address Nekoosa, WI, United States
Data Entry Clerk / Typing - Work From Home/ Remote
Recruited by Jobconversion, LLC 8 months ago
Address Nekoosa, WI, United States
Remote Work From Home Data Entry Clerk / Typing
Recruited by GEN Staffing & Recruiting 8 months ago
Address Wisconsin, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Stanley, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Lake Geneva, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Canton, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Monico, WI, United States
Customer Service / Data Entry Clerk Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address New Berlin, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Middleton, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Bayfield, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address West Milwaukee, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Eagle River, WI, United States
Administrative / Executive Assistant Work From Home - $40 Hourly
Recruited by Florida Prime Properties 9 months ago
Address Pewaukee, WI, United States
Customer Service Specialist - Remote Work
Recruited by dr LASER 9 months ago
Address Milwaukee, WI, United States
Work From Home Data Analyst
Recruited by RemoteWorker US 10 months ago
Address Madison, WI, United States
**Data Entry Clerk Job Opening** (Work From Home!)
Recruited by Online Jobs (Remote Job) 10 months ago
Address Wisconsin Dells, WI, United States
Ft Customer Support Agent (Work From Home)
Recruited by Rupa Health 11 months ago
Address Milwaukee, WI, United States
Ft Customer Support Agent (Work From Home)
Recruited by Rupa Health 11 months ago
Address West Bend, WI, United States
(Work From Home) Data Entry - %100 Remote
Recruited by Focus Group Panel 11 months ago
Address Green Bay, WI, United States
Work At Home (100% Remote) Research Panelist
Recruited by Focus Group Panel 11 months ago
Address Grand Chute, WI, United States
Remote Work From Home Data Entry Clerk / Typing
Recruited by Day One Recruit 1 year ago
Address Milwaukee, WI, United States
Customer Service Sales Representative - Work From Home
Recruited by AT&T 1 year ago
Address , , In
$16.28 - $19.15 an hour
Phone Support Associate (Work From Home)
Company | Modern Health |
Address | New Berlin, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Mental Health Care |
Expires | 2023-05-09 |
Posted at | 1 year ago |
Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in an environment where they are able to both help individual members and build operational processes that will enable their function to scale. They appreciate the complexity of a member's mental health journey and will go above and beyond to make it the best possible experience. They love solving complex technical problems, analyzing member trends, and working cross-functionally with other stakeholders. The role will be on the Member Support team and will report to the Member Operations Manager.
What You'll Do-
What You'll Do-
- Support members via phone and ensure they are receiving the best level of care in a timely manner
- Make recommendations to improve effectiveness and efficiencies of tools through development and adoption of best practices and standardized procedures
- Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
- Assist in developing a long-term support strategy that can enable large enterprise sized launches
- Complete other special projects as needed
- Manage member escalations and find creative solutions to get them access to care
- Experience and comfort utilizing a CRM like Kustomer, Talkdesk, and/or Zendesk
- Ability to create clear and thoughtful documentation
- Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions
- Empathetic and loves helping others, especially when it comes to their mental health journey
- Excellent organizational skills and a keen eye for detail
- 1-2 years of phone support experience at an early stage start-up, technology or healthcare company
- Works well with different kinds of people and is great at building relationships
- Strong verbal and written communication skills
- Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
- Unlimited career growth opportunity
- Company-wide mental health days
- Modern Health product or equivalent cost of external care
- Fundamentals:
- 100% coverage for Medical / Dental / Vision / Disability / Life Insurance (and dependents covered at 50%
- Flexible PTO
- High deductible health plan option with health savings account
- Family Support:
- Family Forming Benefit through Carrot
- Childcare
- Parental leave policy
- Professional Development Stipend
- Professional Development:
- 401k
- Financial planning through Origin
- Financial Wellness:
- But wait there's more...!
- Mental Wellness Benefit
- Natural Disaster Relief Stipend
- Annual Wellness Stipend to use on items that promote your overall well being
- Mod Squad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more!
- Cell Phone Reimbursement
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago