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Phone Fix Technician Jobs

Company

Royal Cup, Inc.
Address , Birmingham, 35217, Al
Employment type FULL_TIME
Salary
Expires 2023-06-09
Posted at 1 year ago
Job Description
Overview:
COMPANY PROFILE:
Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing!

At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.

BENEFITS:
Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered.

Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.
Responsibilities:
Providing outstanding service is the responsibility of every Royal Cup employee. The Service Support Repair Technician will have the following essential responsibilities:

Customer Relations
  • Represents the company in a professional manner through all forms of communication.
  • Establishes a relationship with the customer, striving for positive customer experiences, minimal downtime and ensuring their satisfaction with Royal Cup’s products and services.
Service Commitment - Equipment Repair, Installation & Roll Outs
  • Dispatches internal and external service technicians utilizing SAP and web based systems.
  • When required, provides service support to the field organization by performing or assisting in the installation & roll out of equipment.
  • Occasionally assists customers and service technicians to repair beverage equipment via phone calls and other remote support.
Training
  • Assists in service technician training.
  • Participates in vendor related training classes to fully understand the technical aspects of Royal Cup approved beverage equipment.
Repair Parts
  • Creates part sales orders for customers.
  • Assists Royal Cup & external Service Technicians as well as Customers in identifying service repair parts.
  • Creates stock transfer orders for service technician inventory replenishment.
Expense Control & Administrative Functions
  • Follows company procedure for checking messages and responding to customers.
  • Reconciles service invoices to ensure that third party service agents are paid in a timely manner and meeting service contract agreements.
  • Ensures service work orders are being completed for all service events.
Policy Responsibility
  • Adhere to all company policies and procedures and guidelines.
  • Always be mindful of and adhere to GMP’s, Quality and Food Safety requirements.
Personal Appearance & Attitude
  • Presents a professional image by following the company's Smart Casual dress code.
  • Maintains a positive attitude at all times by taking ownership of responsibilities and actions.
Qualifications:
  • Ability to work within the work and or service location environment characteristics experienced while performing the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • The noise level in the work or service environment can be loud at times.
  • Ability to maintain a professional appearance and demeanor at all times while maintaining an outgoing and success driven personality.
  • Ability to build and maintain lasting relationships with customers.
  • Ability to perform the physical demands of the position which are required to successfully perform each essential responsibility. Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities. These physical demands may include, among other functions:
  • Ability to work a flexible work week to include some nights and weekends.
  • Ability to successfully complete the pre-employment process.
  • Ability, beyond basic skill performance levels with Reading, Writing, Mathematical & Computer Functions, to include:
  • Minimum of 2-4 years of recent experience in Customer Service, Account Maintenance or Technical Field Service, preferably in the food & beverage market.
  • Ability to be a team player but also work independently with a very strong work ethic.
  • Ability to travel, as required and periodically requiring overnight stay to attend meetings, training and other work related events as scheduled.