Pet Admissions Associate - Animal Shelter

Description

Are you compassionate about animals and have a desire to speak for those who cannot? For over 100 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. If you work well with people too, join our team and help us provide that voice.

Purpose of Position: Provide assistance to patrons relinquishing animals to the League.

Responsibilities

• Administer medications as directed to shelter animals
• Prepare and reconcile statements of daily financial transactions
• Provide end-of-life care for animals at their owner’s request
• Provide daily animal relinquishment, stray, and evaluation services
• Adhere to all League safety, training, and handling and transportation protocols to ensure that the Shelter environment is safe for animals, the public, volunteers and other employees.
• Perform basic behavior and health evaluation to determine path of animal
• Administer vaccinations and preventative medications
• Perform euthanasia and related tasks.
• Provide information about League resources and programs
• Clean and sanitize evaluation and intake areas
• Communicate with other departments to coordinate and assist with care of shelter animals
• Manage emotionally difficult situations with strong communication skills
• Contribute to and lead initiatives to improve processes and procedures
• Interview patrons to gather information to create animal records in Chameleon database
• Safely handle, restrain, and move animals. This includes coordination and movement to address contagion concerns
• Deliver high-level customer service to the League’s patrons
• Wear required identification and use personal protective clothing and safety equipment as defined by League policies and procedures

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Key Competencies

Key competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes and actions. More in-depth definitions regarding these competencies are available from your manager, human resources, and can be found on the employee intranet.

Organizational Key Competencies

• Integrity and Ethics
• Excellence
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence

Position Key Competencies

• Strong communication skills
• Community Partnerships
• Analytical Thinking

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• League-paid Life and Short-Term Disability Insurance
• Flexible spending accounts
• 401(k)
• Holiday Pay
• Sabbatical
• And more!
• Paid Time Off (PTO)

Schedule: 10 hour shifts, 4 days a week. Weekend availability required.

Compensation: $20.00 - $20.90 per hour +$1 per hour Spanish language differential (starting pay commensurate with market, experience, and equity)

Requirements

Qualifications

Knowledge/Skills/Abilities

• Strong interpersonal communication skills and ability to effectively work in a team environment
• Ability to work independently while following specific procedures and protocols
• High level of personal responsibility, attention to detail, and punctuality
• Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment
• Strong customer service skills

Required

• High School diploma or equivalent
• Valid driver's license and insurable driving record
• Ability to work evening, weekends, and/or holidays

Desired

• Demonstrated ability to work in a fast-paced environment
• Professional experience in animal welfare/ working with animals
• Training in social work/communications
• Experience working with Chameleon database
• Experience providing high level of service to customers
• Valid driver’s license and insurable driving record
• Knowledge of veterinary care/animal health