Personal Video Teller - Full Time

Base Pay: $16.00 an Hour

Multiple shifts available - some shifts qualify for up to a $2.00 per hour shift differential.

TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership. Personal Tellers h andle all phases of teller transactions associated with checking, savings and various loan accounts initiated from the Interactive Teller Machines (ITM). Follows teller operating policies, assesses risk of presented transactions, and takes steps to minimize loss in ITM transactions. Provides excellent member service while promoting the Credit Union’s services.

• Provides high level of excellent member service according to TVFCU service guidelines
• Performs other duties as assigned.
• Reports suspicious activity through proper channels.
• Handles all phases of teller transactions including but not limited to checking, savings, loans. Accepts cash and checks for deposit, cash checks and savings withdrawals within designated limits.
• Verifies endorsements as required by teller operational policies.
• Complies with all Federal and State Credit Union laws and related regulations.
• Follows policies and procedures set forth by the Credit Union. Demonstrates solid understanding of fraud and other risks associated with ITM transactions.

Skills And Other Requirements

TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience. Banking and sales experience preferred (but not required). TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow.

• Ability to stand and/or sit for extended periods.
• Demonstrated ability to make sound check acceptance decisions.
• Possess ability to ensure compliance with established credit union policies and procedures.
• Possess interpersonal communication skills particularly effective on video.
• Proficient in key elements of negotiable instrument policies and procedures.
• Display a professional demeanor with an outgoing personality that connects with our members.
• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete teller transactions in an non-traditional teller environment while offering excellent member service that promotes ongoing ITM usage
• Ability to assess risk, exercise discretion and handle sensitive and confidential issues
• Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Pre-employment credit check required.
• Criminal background check and drug screening.
• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.