Peak Time Community Associate, Los Angeles

About Us
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About The Opportunity
As a Peak Time Community Associate, you'll be one of the first points of contact for the Community and act as the “face” of WeWork! You will report to your building, up to 30 hrs per week, to support the Community Management team in ensuring consistent achievement of the following:

• Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
• Ensure that your building is fully operational and processes are running efficiently.
• All of this while illustrating WeWork’s core values and working towards achieving our mission.
• Drive growth and promotion of WeWork-provided service offerings.
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.

In This Role, You’ll
Front Desk Management:

• Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
• Greet members and guests with a warm and welcoming demeanor.
• Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad.
• Keep the front desk clean and organized.
• Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
• Notify members of any food deliveries and couriers.
• Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
• Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
• Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.

Events And Membership Engagement

• Input notes into Spacestation or equivalent system about Members.
• Distribute all necessary info to promote the event including Creation and posting of weekly events poster and individual event posters.
• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
• Consistently celebrate members’ successes and milestones through gifts and notes.
• Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
• Be active on the WeWork member network to engage members.
• Write and send broadcasts relating to building updates.
• Identify and execute opportunities to connect members with each other.
• Ensure music levels and activations are appropriate to the daypart and occasion.
• Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.

Building Operations And Management

• Manage keycard stock and request new inventory as needed.
• Collect keys and key cards upon move-out.
• Ensure courier parcels have all the correct details for scheduled pick-ups.
• Receive, process, sort, and organize all mail.
• Review location and how to use each piece of Emergency Equipment.
• Investigate, escalate, and resolve 'lost' packages.
• Locate and issue post via the regional system to members upon request.
• Know and explain WeWork policies and procedures around mail and mailroom.
• Track, audit, and organize keys collected and distributed.
• Return to Sender' for unidentified mail and former member mail after 30 days of no-pick up.
• Provide support for an automated coffee machine for guests and members.
• Keep the mailroom organized and clean.

About You
We’d love to hear from you if you meet the qualifications below:

• Must have strong verbal and written communication skills.
• Passion for entrepreneurial communities.
• Customer service and/or sales experience a plus.
• College graduate with a four-year degree preferred, but not required.
• Passion and understanding of WeWork’s mission and values.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Proficient in basic computer skills.

Compensation & Benefits
Base Pay: $22-24/hr
Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.
Benefits: Part-time employees are eligible for benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: paid sick time, 401k plan, Commuter Benefits, One Medical, Bright Horizons, Lyra Health, and Nayya Health
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
Please note this position is Part Time which means benefits eligibility will be different than full time. For additional information regarding benefits eligibility (both US and Canada) please refer to Human Resources. This is a part-time position, working mainly a set schedule consisting of morning and mid-day shifts Monday-Friday up to 30 hrs per week, but will be expected to be flexible to meet business needs.