Pc Support Technician Jobs

PC Support Technician

Information Technology Department

PC Support Technician:

• Advise personal computer coordinator when upgrade is necessary.
• Refers user to appropriate course of action when problem is outside the scope of Information Technologies service (i.e.: hardware or software problem that requires the services of an outside vendor.)
• Assists with licenses of software products.
• Logs user requests for assistance to determine educational and training requirements for user areas.
• Assists in the installation and maintenance of Local Area Network hardware and software.
• Maintains informed of technology trends via Internet publications or magazine subscriptions.
• Assists with documentation of systems and user instructions when required.
• Tests hardware and software on new personal computers prior to delivery to user area. Ensures that order is delivered ready to use.
• Attends training and educational classes on advances in technology.
• Monitors network traffic volume and capacity. Insures network efficiency and integrity.
• Supports Windows Operating System, Novell Software, Microsoft Office Software and other applications supported by the Information Technologies Department.
• Ensures that automatic backups of networks is working properly.
• Responds to user requests for assistance with personal computer hardware problems.
• Provides support to local and wide area networks supported by Saint Peter's University Hospital.
• Analyzes and troubleshoots problems with personal computers, Local wide Area Networks and other hardware. Determines cause of problems and takes appropriate action.
• Assists with maintaining inventory of decentralized computer systems.
• Keeps abreast of rapidly changing technology.
• Answers questions and provides assistance related to software applications supported by the Information Technologies Department.
• Assists Personal Computer Coordinator as needed.
• Provides support to personal computer users in the Hospital.
• Informs IT management of potential problems that were observed while performing duties.

Requirements:

• Ability to work closely with other team members, and independently
• Install, configure, upgrade and troubleshoot computer hardware and software
• Experienced use and support of Microsoft Windows OS
• Excellent oral and written communication skills
• Competent in Microsoft networking including TCP/IP and wireless technology
• Certification: A+(hardware), Microsoft Certified Desktop Support Tech. (MCDST), HP Laser jet Printers repair/maintenance, Microsoft Office Support, Outlook Client support, Mobile/PDA device support and any Citrix.
• Customer service oriented able to work in a dynamic and fast paced environment
• Must be able to lift general computer equipment: desktop computers, monitors and printers.

Schedule: onsite, Monday-Friday, 7:30 am - 3:30 pm. On-call availability

Grade: 119