Pc/ Printer Field Technician

Title: PC/ Printer Field Technician Duration: 12+ Months Contract Location: St. Louis, MO // Buffalo, NY // Boston, MA //Long Island, NY // Pittsburgh, PA // North Jersey, NJ // Loveland, OH // Manhattan, NY // Memphis, TN // Paramus, NJ // Cleveland, OH // Columbus, OH // Seattle, WA // Edison, NJ Client: Client Position Quantity: 1 Project/task codes: *__TBD_________ *Duration: 52 weeks; 9/16/20 - Is there a chance for conversion or extension? __Yes___ Please specify which if yes. _After 3 month period_________ Targeted Start date: *ASAP *Work Schedule: *_M-F; 08:00-17:00__________ *Expected Dress Code: __Business Casual_________ Driving role?: Yes * Interview Process: * How many rounds will there be? __2___ o Will a face to face interview be required? _Yes____ o Will the end client be involved in the interview process and the hiring decision? _No____ Travel Required: *Yes o If so, how much (% of time)? _Driving to client sites____ o Will travel expenses be covered/reimbursed by Client? _Yes____ *Extra Prescreen Questions required on top of the resume or will be rejected 1. How many years of experience do you have with printer repairs? 2. How many years of experience do you have with PC Installs? 3. How many years of experience do you have with imaging? 4. How many years of experience do you have with software? 5. How many years of experience do you have with hardware? 6. How many years of experience do you have with troubleshooting? 7. Are you A+ Certified? *Key Responsibilities:- Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment- Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script- May perform routine installs, moves, adds and changes as part of a directed team, including: - Whole unit replacement - Printer repairs - Load software with a script - Performs scripted image loading, unit diagnostics and replaceable unit swapping - Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals - Performs preventative maintenance activities on certain products as directed - Maintains a high degree of professionalism in actions, demeanor and dress. - Insures customer satisfaction throughout* Technical and Behavioural Skill:**- High school diploma or GED required- Background investigation and drug screen required- CompTIA A+ certification required- Specific additional vendor or manufacturers' certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+- General knowledge of desktop hardware and software including basic knowledge of Microsoft applications- Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment- Must have valid driver's license and reliable vehicle with appropriate insurance- Basic mechanical skills and understanding of electro static discharge (ESD) procedures- Ability to resolve basic / non-complex problems as directed- Excellent communication skills required- Client and/or governmental clearance may be required- Must be available for after-hours on-call rotationAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.